الوطنية موبايل |Helpdesk Engineer

 

Role Summary & Duties and Responsibilities:

Providing First line, second line of support for end users
Installing and supporting Application and Operating systems
Managing daily Users Active directory
Installing and support for Printers and Printing services
First Level of support for PC’s and printers (Hardware problems)
Installing and supporting computer Cabling
First line, Second line of support for LAN’s and WAN’s
Reporting problems and tasks on the computer service disk system
Monitoring services and applications
Backup’s and restore for end users computers
Logs all calls, interactions and do first line, second line support
Check that all open calls are updated daily or according to service desk SLA
Liaising with second level support and all business units to ensure calls closed in timely manner or according to SLA
Define, implement and monitor Operating procedures
Monitor Service level agreements
Monitor, update Help Desk Inventory
Train end users, on operating system, Office and VOIP phones
Insure implementing the Department policies and procedures

Experience & Qualifications:
Bachelor’s Degree in Computer Science or Information Technology or Equivalent Experience
Minimum 2 years of experience in computer use, Help Desk, and technical support

Skills:
Strong oral and written communication skills
Proficiency in Arabic and English (oral and written)
Computer Literacy knowledge (Microsoft)
Proficiency with MS Office suit (mainly Excel, Word, and PowerPoint.
Excellent Communication Skills
Strong written and verbal communication skills.
Excellent Team work and organizational skills.
Excellent organizational and time management skills
Excellent coordination and follow-up skills.

Key Performance Indicators:
Service Desk documents, records, and reports are prepared, maintained, and typed accurately and in a timely manner.
Department files are appropriately maintained.
Good coordination and communication exist with other staff members.
Management is appropriately informed of area activities.
Assigned functions are efficiently and effectively completed in a professional manner

ملاحظة: يجب إرفاق الملفات التالية:
1-Resume / cv
2-Passport-size photograph