Accountability to Affected Populations (AAP) Officer

Position: Accountability to Affected Populations (AAP) Officer 

Type: Full-time/Fixed-Term Contract 

Location: Gaza, Palestine 

Salary: ILS 110,508 per year 

Reporting to: Reporting and Quality Control Manager 

Medical Aid for Palestinians (MAP) is a leading UK charity dedicated to improving the health and dignity of Palestinians affected by conflict, occupation, and displacement. With a focus on the occupied Palestinian territory and Palestinian refugee camps in Lebanon, we provide vital health and medical care to those in need, particularly in crisis zones like Gaza. As part of our commitment to meeting the growing needs of the communities we serve, we're expanding our team. 

 MAP is seeking a dedicated and community-focused Accountability to Affected Populations (AAP) Officer to strengthen our commitment to transparency, community engagement, and feedback-driven programming in Gaza. The role is responsible for reviewing and implementing effective feedback and complaints mechanisms, ensuring community concerns are captured, analyzed, and addressed to inform programme decisions. The officer will co-develop an AAP strategy, support the integration of accountability measures across all programme sectors, and design community-friendly materials to raise awareness of rights and services. 

This position also involves delivering training sessions and workshops on AAP and the Core Humanitarian Standard (CHS), supporting staff and partners to uphold best practices. The AAP Officer will actively engage in community consultations, coordinate with inter-agency AAP and PSEA networks, and build strong relationships with local stakeholders. Regular reporting on feedback trends and recommendations will be essential, as will monitoring and improving accountability systems to ensure timely, confidential, and inclusive responses. The ideal candidate will bring strong communication skills, a proactive mindset, and a commitment to placing communities at the centre of humanitarian action. 

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The ideal candidate will have relevant experience in the humanitarian sector, preferably with an international NGO, and a solid understanding of AAP, CHS, Protection Mainstreaming, and PSEA principles (PSEA training certification is an asset). Proven experience in managing feedback and complaints mechanisms and using data collection tools for reporting is essential. 

Strong communication and community engagement skills in both English and Arabic are required, along with the ability to deliver training and handle sensitive information confidentially. Proficiency in Microsoft Office, especially Excel, and strong analytical and reporting abilities are important. The candidate should be well-organized, proactive, and able to manage multiple priorities under pressure. 

Please visit the application link to find the detailed job description. 

MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.

Please send your CV and a cover letter using the application link and apply using the “apply now function”. Your cover letter should explain how you meet the essential and desirable position requirements and why you feel you would be a suitable candidate for the role of Programme Officer 

**NB: MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.        

**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting.