Asterisk Integration Engineer

its partners to implement peace building, humanitarian and development operations that matter for people in need. Working in some of the world’s most challenging environments, UNOPS vision is to always satisfy partners with management services that meet world-class standards of quality, speed and cost effectiveness.
By assisting UN organizations, international financial institutions, governments and other development partners, UNOPS makes significant, tangible contributions to results on the ground. UNOPS employs around 3,500 personnel annually and on behalf of its partners creates thousands more work opportunities in local communities. With its headquarters in Copenhagen, Denmark, a network of five regional offices and a further 20 operations and project centers, UNOPS oversees activities in more than 80 countries. UNOPS is committed to achieving a truly diverse workforce. In an effort to promote organizational excellence, UNOPS seeks highly qualified individuals for the
following position:

Vacancy code VA/2012/B5106/592
Position title Asterisk Integration Engineer
Department/office EMO, Jerusalem
Duty station Ramallah and other areas of West Bank, occupied Palestinian territory
Contract type Local ICA Support
Contract level LICA-4
Duration Daily Retainer - Maximum of 50 days over 4 months period with possibility of extension
Application period 05-Jun-2012 to 12-Jun-2012


Background Information - UNOPS

“UNOPS plays a critical role in providing management services for our life-saving, peacebuilding, humanitarian and development operations. I have seen many examples of how these activities help suffering people in troubled parts of the world.”
-Ban Ki-moon, United Nations Secretary-General

UNOPS mission is to expand the capacity of the UN system and its partners to implement peacebuilding, humanitarian and development operations that matter for people in need.

Working in some of the world’s most challenging environments, UNOPS vision is to always satisfy partners with management services that meet world-class standards of quality, speed and cost effectiveness.

By assisting UN organizations, international financial institutions, governments and other development partners, UNOPS makes significant, tangible contributions to results on the ground.

UNOPS employs around 3,500 personnel annually and on behalf of its partners creates thousands more work opportunities in local communities. With its headquarters in Copenhagen, Denmark, a network of five regional offices and a further 20 operations and project centres, UNOPS oversees activities in more than 80 countries.

UNOPS is committed to achieving a truly diverse workforce.
Background Information - Jerusalem

Jerusalem

The UNOPS Jerusalem office opened in 2006 and now has sub-offices in East Jerusalem, Ramallah and Jericho. The portfolio includes infrastructure, procurement, human resources, capacity building, access coordination and security projects for partners and beneficiaries throughout the occupied Palestinian territory.
Background Information - Job-specific

The Police Support Programme is a Palestinian Police-led initiative supported by the EU Police Co-coordinating Office for Palestinian Police Support (EUPOL COPPS), the PA Ministry of Interior and is implemented by the United Nations Office of Project Services (UNOPS). Its central decision making and project approval mechanism is the Programme Steering Committee (PSC) chaired by the Ministry of Interior and attended by the PCP Police Commissioner, the Ministry of Finance and a Donor Representative.
 
The initiatives agreed in the PSC are implemented by UNOPS with supervision from the PCP department heads. UNOPS has established a Project Management Office to manage the day to day delivery of projects.
 
The Palestinian Civil Police (PCP) lacks a central information system to supports their operational processes and needs. The IT Infrastructure project currently being implemented by UNOPS on behalf of Canada, which provides, essential hardware foundations to the PCP is now approaching completion. An information system for the PCP is a logical and essential addition to the IT Infrastructure. The two projects combined will then in turn improve the capacity and quality of the PCP operations.
 
The Asterisk Integration Engineer will report directly to the UNOPS IT Project Manager and will be responsible for integrating the PCP IT Information System with the organizational Asterisk IP Telephony system. He/She will be stationed at the PCP ICT department headquarters and UNOPS Ramallah duty station.
Functional Responsibilities

The Asterisk Integration Engineer will be involved from the analysis stage, through to production and troubleshooting of the Asterisk integration with the PCP Information System. This position requires a deep understanding of networks, operating systems, multi-tiered Internet services, and the ability to learn new applications and concepts quickly. Strong scripting skills are essential.
 
The position will involve;
 
-Integrating the existing Asterisk IP Telephony system with Information System currently being developed
-Minimum integration required includes but is not limited to;
-Click to call functionality from the application
-Auto-population of fields from incoming calls. I.e. caller ID
- System will collect information from several external sources such as Wataniyah, Paltel, Government Ministries and internal system records and prepopulate fields in the application. All based in incoming call data
-Automatically attach a file containing a recording of the call to the Information System
-Telephony queuing integration functionality       

-Document complete terms of reference and plan for proposed solution after analysis phase
 
Competencies

Professionalism – Strong theoretical background and substantial experience in information technology/ information management, particularly in system design, implementation and support. Demonstrates capacity for intellectual leadership and ability to integrate knowledge with broader strategic, policy and operational objectives. Good knowledge of organizations ICT strategy and infrastructure. Ability to develop innovative approaches to resolve a wide range of issues/problems. Good knowledge of relevant internal policies and business activities and processes within the area(s) in which the system operates. Demonstrated ability to manage projects and working towards the achievement of defined deliverables.
 
Communication – Excellent communication (spoken and written) skills, including the ability to convey complex concepts both orally and in writing, in a clear concise style. Demonstrated ability to communicate effectively at all levels.
 
Client Orientation – Ability to identify and analyse clients’ needs and propose appropriate solution to meet business requirements
 
Planning and Organizing – Ability to organize, plan and implement work assignments, juggle competing demands and work under pressure of frequent and tight deadlines. Develops clear goals that are consistent with agreed strategies.
 
Teamwork - Strong interpersonal skills and ability to establish and maintain effective partnerships and working relations with people in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity. Works collaboratively with colleagues to achieve organizational goals.
 
Client Orientation – Ability to work in a complex environment requiring liaison and collaboration with multiple actors.
Education/Experience/Language requirements

Education:
Advanced university degree (Master's degree or equivalent) in relevant discipline, preferably in Computer Science or Electrical Engineering, or Business Administration. Additional years of relevant work experience, preferably in combination with a relevant bachelor’s degree, may substitute for the requirement for a master’s degree. 

Experience:

Minimum 5 years of progressively responsible professional hands-on systems experience including to the following:
 

Minimum of 3 years knowledge and experience in Asterisk PBX (Open Source Telephony) including:
-Asterisk Dial plans programming
-AGI (Asterisk Gateway Interface) programming
-AMI (Asterisk Manager Interface) programming
Knowledge and experience in Java and Groovy

Minimum of 5 years’ knowledge and experience in Grails (web application platform) including:
-Tag Libraries
-Plugins
-Services
-Integration with Java services

Minimum of 5 years’ experience related to development in software projects.
Minimum of 5 years’ experience in web application development (both front and back-end)
Strong experience with Java script, HTML/XHTML, DOM, CSS, XML, XSL/XSLT,JSON and Ajax
Solid understanding of version control strategies

Language:
Fluent in English and Arabic orally and written.
Contract type, level and duration

Contract type:Individual Contractor Agreement (ICA)
Contract level: Local ICA Support level 4
Contract duration: Daily Retainer - Maximum of 50 days over 4 months period with possibility of extension.



For more details about the ICA contractual modality, please follow this link:
http://www.unops.org/ENGLISH/WHOWENEED/CONTRACT-TYPES/Page s/Individual-Contractor-Agreements-ICAs.aspx

Additional Considerations

-Please note that the closing date is midnight Copenhagen time (CET)
-Applications received after the closing date will not be considered.
-Only those candidates that are short-listed for interviews will be notified.
-Qualified female candidates are strongly encouraged to apply.
-UNOPS reserves the right to appoint a candidate at a level below the advertised level of the post
-The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.