AWS Support Engineer – offshore

We assist s a comprehensive services provider. Our team consists of outstanding professionals, highly experienced in designing, building, and supporting retail software. We see ourselves as a build-as-a-service provider who follows a repeatable business pattern that can be applied to a variety of platforms and verticals. Having a culture built on outcomes and delivery at the core of the business, our client is providing its customers with a complete suite of services for software development, system analysis, integration, implementation, and support, as well as the option to engage a single team to perform all the services they require. 

We require AWS Support Engineers to join our growing Cloud Transformation team. Our clients are AS services partners, and also a developer of our own solutions that we bring to market, our clients engage in a variety of projects with high profile clients utilizing cutting-edge technologies.

As an AWS Support Engineer you will provide technical support and guidance to customers using Amazon Web Services (AWS) cloud platform. You will be responsible for troubleshooting and resolving complex technical issues related to AWS services and infrastructure

Jobs.ps, Ltd. All Rights Reserved.

 Providing technical assistance to customers via various communication channels, such as phone, email, and chat.

· Diagnosing and resolving customer issues related to AWS services, including but not limited to EC2, S3, RDS, Lambda, and VPC.

· Collaborating with cross-functional teams to identify and escalate critical issues to higher-level support or engineering teams.

· Developing and maintaining technical documentation, knowledge base articles, and best practices for troubleshooting and issue resolution.

· Conducting root cause analysis for recurring issues and implementing preventive measures.

· Assisting customers with AWS service configuration, deployment, and optimization.

· Keeping up-to-date with the latest AWS services, features, and best practice

"Must Haves"- Experience you need to succeed:

· Strong knowledge and experience with AWS services and infrastructure.

· Proficiency in scripting languages such as Python, PowerShell, or Bash.

· Familiarity with networking concepts, security best practices, and troubleshooting methodologies.

· Excellent problem-solving and analytical skills.

· Effective communication and customer service skills.

Nice to have

· AWS certifications, such as AWS Certified Solutions Architect or AWS Certified DevOps Engineer, are often preferred.

We are an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive and safe environment for all employees. Experience comes in many forms, and we're dedicated to adding new perspectives to the team. We encourage you to apply even if your experience doesn't perfectly align with what we have listed. We look forward to hear from you.

Interested applicants are encouraged to submit their CV and Cover letter in word or PDF by email to

[email protected]

By no later than  21 Jan 2024 and applicants should indicate the position title within the subject line of the email.
Please note only short listed candidates will be contacted.