Branch Supervisor / Customer Care

Established in 1995, BCI was founded to meet the needs of emerging regional ICT markets with a sound knowledge base and a strong network of global partners, BCI has since evolved into a regionally recognized advisor and provider of top of the line services and solutions spanning a range of sectors.

BCI is intending to recruit a highly qualified individual to fill the position of:
Branch Supervisor / Customer Care for Hebron and Nablus
Ref. No (HR-BS-HAN-1)

Main responsibilities:
-Ensures consistent delivery of high-quality services to customers.
-Ensures customer's satisfaction.
-Communicates directly with the customers complaints.
-Applies the product return status report to the PR supervisor and copy the customer care team leader on daily basis.
-Deposit daily the cash of both service center and showroom.
-Applies the deposit receipt to the chief accountant on daily basis by Aramex.
-Sends the daily sales report to the showrooms supervisor and marketing manager cc the customer care team leader.
-Sends the daily cash report of the repaired devices for the customer care team leader.
-Getting instructions from technical team leader for any second level problems.
-Gives instructions for the swap units to the PR supervisor, and reports on daily basis the total number of swapped units to the PR supervisor.
-Collects, dispatch & receive (spare parts, defected units, invoices, deposits receipts, leaves & vacation requests, etc) through aramex.
-Applies twice per week a report with the needed spare parts to the forecasting & ordering supervisor. Monitors on cosmos system all the repaired volume on daily basis.
-Sends daily traffic report to the customer care team leader.
-Manages the attendance, schedule, leaves and vacations, uniform for all of the branch employees.
-Checks the cleanness of the branch and the display units activations in the showroom.
-Performs other duties as when requested by the direct supervisor.

Job Requirements:
-Bachelors degree or associates degree in business administration or equivalent field.
-Excellent command of English language.
-proficient in relevant computer applications
-5 years' experience in customer care or retail sales experience.

Important message to all applicants:
-The application that does not carry the reference of the vacant post shall be disregarded.
-Applications received after the closing date will not be given consideration.

Qualified candidates are encouraged to apply and submit a CV and a cover letter to [email protected] no later than 16/04/2014.

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