Call Center Officer

The main point of contact with customers in the company, as they conduct outbound and receive inbound calls at all stages of the customers’ journey to ensure increased customer loyalty, in addition to supporting Sales & After Sales Departments, to help build a better brand image for the company.

Jobs.ps, Ltd. All Rights Reserved.

1.     Answering incoming calls and respond to customer inquiries.

2.     Assign the vehicle sales inquiries to the sales team based on the sales consultants’ branch, availability, and customer location.

3.      Service appointments booking based on the workshops’ calendar.

4.     Calling the customers based on the call lists that the system generates on a daily basis while maintaining zero missed opportunities calls.

5.      Assign customers’ complaints to the operations team (sales and after-sales).

6.     Reporting customers’ complaints to the team leader/direct manager and following up on the complaints until they are resolved.

7.     Escalating pending complaints to the team leader/direct manager.

8.     Inbound calls transfer to the appropriate employee.

9.     Document the calls’ information according to Standard Business Procedures (SOPs).

10.  Follow up on the customers inquires.

11.  Any other duties assigned by the direct manager.

ارسال ايميل و وضع العنوان اسم الوظيفة :[email protected]

مناسبة لسكان مدينة رام الله