Case Management Officer

The Opportunity – Case Management Officer

Post location:  oPt, West Bank Field Office (WB FO)

Contract Duration and Level of Effort: 1 year

ROLE PURPOSE:

As a member of the Child Protection Team, and under the direct supervision of the Case Management Coordinator (and overall guidance of the Child Protection Program TA, the Child Protection Case Management Supervisor will focus primarily on managing the Case Management Team and provide support/ counselling to vulnerable children and their families. S/he will be responsible for implementing project activities related to the Child Protection Programme, which includes interventions in the area of child protection case management, psychosocial support for children and youth, service mapping, community-based child protection mechanisms, capacity development and support for partners, parents, and caregivers, case management, outreach activities while contributing to child protection monitoring and advocacy.

The Child Protection Supervisor will contribute to developing and planning activities on the ground and ensuring that they are of high technical quality. The Child Protection Supervisor will conduct regular monitoring and reporting, flagging issues and challenges and proposing changes to project activities to ensure continued relevance and effectiveness. The Child Protection Supervisor will be required to work closely with community leaders, community members, parents, youth, and children in addition to the partner teams.

SCOPE OF ROLE:

Reports to: Case Management Coordinator.

Staff reporting to this post: Case Workers.

Role Dimensions: oPt CO is a high complexity country, multi-member interest, with an annual budget of around $40+m, and 100+ staff. Currently the program is experiencing a growth in funding and complexity due to the war in Gaza.

KEY AREAS OF ACCOUNTABILITY:

• In collaboration with the Case Management Specialist, Child protection technical advisor, and SCI partner, the Case Management Supervisor will support establishing a Case Management System in the West Bank. 
• Support the identification and registration of vulnerable children in need of individual support and counseling.
• Ensure with the Caseworker that all registered children have a comprehensive assessment and case plan according to the CM Standard Operation Procedures and principles and at the appropriate time based on their risk level.
• Regularly meet with the caseworker, case management specialist, and SCI Case Management partner teams to discuss individual cases, including case-by-case meetings, case conference meetings, and case review meetings.
• Together with the Case Management Caseworker and SCI partner, the Case Management Supervisor will set up and regularly update map services to which children and families can be referred and support the establishment of functional referral pathways. 
• Along with the caseworker, the CM supervisor ensures prompt referral of all cases to appropriate services based on assessment and case plan.
• Make sure that identified children exposed to high levels of risk to their lives and safety are reported immediately to the Case Management Specialist and responded with the provision of necessary services (including Children at risk of violence, abuse, neglect, and exploitation).
• In collaboration with the SCI and partners Child Protection teams, establish and maintain relationships with key informants and community-based mechanisms.
• Work closely with key informants, community-based mechanisms, and parents and caregivers on developing their parenting skills, understanding, and responding to the psychosocial challenges that they and their children may be facing.
• Ensure that all data related to registered cases is entered into the CM database and that each case has a corresponding case file, including identification and registration, assessment, case plan, implementation of case plan, follow-up, and closure.
• Commitment to Information Sharing Protocol in all steps of referrals.
• Support, coach, and mentor SCI Staff, Partner staff, and other relevant stakeholders to ensure quality interventions for children in need with child protection concerns.
• Provide technical input and deliver activities in the area of child and family-focused protection, psychosocial support, youth-adolescent life skills, community child protection mechanisms, and capacity building, including integrated work with other SC sectors and SC partners.
• Draft weekly, monthly, progress, and other reports, as required.
• Prepare financial and administrative documentation related to project activities, such as purchase and procurement requests, etc.
• Inform the CM specialist and CP TA about any challenges, difficulties, and concerns in the implementation of activities or issues in the social context.
• Always ensure a strict adherence to the principles of child protection and child safeguarding, including respect for confidentiality and always acting in the best interests of the child.
• Comply with Save the Children policies and practices with respect to Child safeguarding, child protection and case management principles, code of conduct, and other relevant policies and procedures.
• In agreement with the CM specialist and CP TA, perform other required duties within reason (in line with your skills and experience).

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In order to be successful you will bring/have:

QUALIFICATIONS    

• Bachelor’s degree in social work, child development/psychology, sociology, or another relevant field.

EXPERIENCE AND SKILLS

Essential

• At least +3  years’ experience preferably in child protection case management, childcare, and/ or working with vulnerable families, caregivers, communities, and individuals.
• NGO experience preferable.
• Experience and/or excellent understanding of child rights, child protection, case management, psychosocial support, and child and youth development.
• Proven experience in psychosocial support to individuals and interaction with families, including counselling.
• Proven experience in capacity building, coordinating activities, developing plans, and drafting reports.
• Strong interpersonal, communication, and presentation skills, and capacity to maintain relations with community leaders, members, children, and youth.
• Proficiency in computer use including Microsoft Office and Excel.

Desirable

• Experience in designing and facilitating training and capacity building.
• The capacity and willingness to be flexible and accommodating in sometimes difficult working circumstances.
• Excellent interpersonal and communication skills.
• Knowledge of and commitment to safeguarding principles and approaches, as well as principles of do no harm and confidentiality.

We offer a competitive package in the context of the sector.  This role is offered on the basis of national terms and conditions & is anticipated pending budget confirmation.

Save the Children promotes a diverse and inclusive work environment, women and people with different abilities are strongly encouraged to apply.

 The Organisation

Save the Children works in development and humanitarian contexts with children and partners to help families, communities, and governments identify and use innovations to ensure all children survive, learn and are protected.

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realize the right of children and to ensure their voices are heard.   

We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday
  • All children learn from a quality basic education and that,
  • Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued. 

Application Information:

Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations.  A copy of the full role profile can be found at www.savethechildren.net/careers/apply

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.