Case Manager – Transitional Shelter

Title Case Manager – Transitional Shelter

Location Gaza (exact location of WGRS to be confirmed)

Travel N/A

Job Family and Level T4

Pre hire checks  This role is classified as requiring standard pre-employment checks and enhanced due-diligence 

1.          Scope

Responsibility Country

Department Middle East – oPT Country Office

Reporting to Protection Officer

Direct reports N/A

Budget responsibility N/A

Relationship management Transitional Shelter team staff, partner staff, community members coming to the center 

2.         Context

Relief International (RI) is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing.

Our team of more than 7,000 staff and local volunteers work in 15 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.

We do this by working with local actors to develop safe and inclusive local programming that is evidence based, conflict sensitive, climate smart, and reaches those in need.

Relief International is an alliance of four organizations with one shared mission, comprised of Relief International, Inc., Relief International-France, Relief International-UK and Relief International-Europe, which operate under a one-team concept under a single senior leadership team.

3.         Job Profile

Under the management of the Protection Officer, the Transitional Shelter Case Managers will screen referred beneficiaries using standard tools to assess the vulnerability and then develop a tailored individual assistance plan to be provided by Transitional Shelter specialists and external actors as relevant. The Case Managers will be responsible to follow the beneficiaries through their journey in following the plan, through a supportive and consistent approach.

4.        Key Responsibilities

Main Tasks

• Screen all referred beneficiaries using RI standard tools to define their vulnerabilities and unmet needs.  
• Set an individual intervention plan for each beneficiary based on the screen findings and do close follow-up with every case to ensure the individual intervention plan is implementing correctly. 
• Register the screened beneficiaries on the case management log and update their status based on the progress of the individual intervention plan. 
• Refer the beneficiaries who are eligible for protection services to the technical assessment that will be performed by the specialists linked to the Transitional Shelter.  
• Refer the beneficiaries in need of services out of the project scope of work to the relevant service providers with continuous follow-up. 
• Update the Transitional Shelter service mapping regularly and coordinate with the actors in the Transitional Shelter catchment area to ensure the success of referrals. 
• Work closely with the other Transitional Shelter staff to ensure the team provides comprehensive services to the beneficiaries. 
• Support with administrative duties of the shelter as requested by the management. 
• Attend the regular technical meetings with RI technical team such as case discussion and quality program review. 
• Follow the documentation process of the case management and other activities as outlined in the organization documentation process. 
• Other related tasks requested by the management. 

Safeguarding and Data Protection

• Ensures that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies.
• Acts with integrity and holds themselves accountable for being respectful, inclusive and professional.
• Keep confidential all beneficiary data and organizational data per requirements of Relief International and donor policies and standards.
• Reports any concerns.

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1.          Person Specification

Skills, knowledge and expertise required for the role.

Essential criteria

• Bachelors degree in Social Work, Psychology and/or other similar field.
• Previous experience in case management or similar role.
• Excellent interpersonal skills, including patience, diplomacy, willingness to listen and respect for colleagues.
• Ability to compassionately deal with individuals in distress and maintain respect for all people encountered while on the job (beneficiaries and colleagues).
• Must be capable of working both individually and as part of a team with respect for diversity.
• Ability to work effectively in a fast-paced, stressful environment.
• Must be flexible, willing to perform other duties and work irregular hours as needed.

Desirable criteria

• Familiarity with IASC Guidelines on Mental Health and Psychosocial Support in Emergency Settings.
• Understand the humanitarian work done by organization.
• English language (Arabic required).

RI Values

Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:

• Integrity
• Adaptability
• Collaboration
• Inclusivity
• Sustainability

Please Send your CV to 

[email protected]  with subject ( Case Manager – Transitional Shelter) , please note that only shortlisted CVs will be considered