Central Tracing Agency (CTA) Caseworker

The International Committee of the Red Cross (ICRC) is an impartial, neutral, and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of war and internal violence and to provide them with assistance. It also endeavors to prevent suffering by promoting and strengthening humanitarian law and universal humanitarian principles.

The ICRC Delegation in Israel and the Occupied Territories (ILOT), is recruiting a qualified, motivated, and engaged candidate for the following position:

Central Tracing Agency (CTA) Caseworker

Place of Employment:               Ramallah

Contract duration:                      1 Year contract, renewable

Trial period:                                3 months

Occupation rate:                        100%

Job Grade:                                 B2

Number of positions:                 3

Starting Date:                            March 2025

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Main responsibilities:

​Under the direct supervision of the Protection Family Links (PFL) Gaza Search Team Leader in close collaboration with other caseworkers, Forensic Data Analyst and Protection Data colleagues, carries out tasks to contribute to Plan of Action for caseload analysis and establishing a search strategy for the cases of the missing and the dead.

The Caseworker

contributes to the implementation of the objectives of the Israel & Occupied Territories (ILOT) Gaza Search Team and in particular:

• Assesses and monitors the situation of people affected by the escalation of the conflict in Gaza since Oct 2023, with regard to their needs in the field of the search for missing persons.
• Collects data on individual cases and provides relevant details, including on findings, to the families.
• Undertakes searches for people who are unaccounted for, by triangulating and orchestrating the data available and following up leads (including information on those who have died).
• Completes relevant documentation and records, ensuring that they are both secure and protected.
• Exchanges and coordinates information with the PFL Gaza Search Team Leader and the rest of the caseworkers within the Gaza Search Team.
• Consolidates all relevant information,
• Contributes to drafting representations communication and notifications to the authorities by providing information on trends and statistics found through the work on the cases / caseload the caseworker covers; and helps prepare internal and external meetings and reports.
• Conduct research and analysis of the Gaza caseload of the separated/missing/dead as per the priorities set by the PFL Gaza Search Team Leader.
• Works independently on documentation and follow up of individual cases within the Gaza search team.
• Completes data and flags areas of improvement in the data collection and analysis to the PFL Gaza Search Team Leader.

Education & professional experience:

• University degree or equivalent in sociology, anthropology, law.
• Excellent command of English and Arabic. Hebrew an asset.
• Computer proficiency.
• 5 years of professional overall experience
• Three years’ experience as a caseworker with another organization (international, governmental, or non-governmental) or National Society required.
• Experience with the ICRC or other humanitarian agency an asset.

Desired profile and skills:

• Capacity to work well with others, to demonstrate team spirit and to foster a conducive environment.
• Ability to create and maintain positive, professional working relationships with a wide range of people.
• Excellent analytical and planning skills.
• Excellent communication skills.
• Experience working in a cross-cultural environment.
• Commitment to the Fundamental Principles of the Red Cross Movement.
• The ability to multi-task while concurrently manage multiple priorities.
• Flexible, creative, resourceful, and comfortable taking initiative.
• Strong sense of confidentiality

Interested applicants must submit an introduction letter and a resume, education and work certificates, in English, no later than 15th January 2025 to [email protected] indicating in the subject line:

CTA Caseworker Application_ Your name 

Relevant applications will be treated, and only shortlisted candidates will be contacted. 

“The ICRC values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates.”

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this  page.