Amideast’s Client Services Representative is based at the organization’s main office in El-Bireh in the Ramallah District.  This position is for full-time employment, and the successful candidate will be issued a one-year employment agreement that can be renewed, pending satisfactory job performance.

The Client Services Representative will be responsible for providing a variety of client services and handling various administration tasks that support clients, beneficiaries, and staff.  

The Client Services Representative will receive incoming calls and visitors, make client appointments, and offer a reception service to clients and visitors to the office.   Responsibilities and tasks will also include responding to social media comments/questions, performing cashier duties, maintaining book inventory, completing data entry tasks, designing posts for social media, and maintaining an alumni/customer database.

Also, the Client Services Representative will provide administrative assistance to department managers and ensure the effective functioning of the office.

Overall Position Responsibilities:  The Client Services Representative will receive general supervision, administrative guidance, and day-to-day supervision from the Finance and Admin Manager, West Bank/Gaza.  Specifically, the Client Services Representative is responsible for the following duties:

• Answers telephone, email, and social media inquiries and provides information about various programs
• Receives visitors, provides information about programs and services, and directs them to the appropriate department
• Maintains the reception area clean and organized
• Works effectively and collaboratively to provide overall support to the administration and project departments
• Provides support with data entry tasks, calls, emails, and SMS to students and clients
• Provides office clerical support to admin and program departments when necessary, including photocopying and translation of program documents
• Provides support to Testing Department test center candidates by maintaining a working knowledge of policies, practices and procedures
• Obtains and maintain the Prometric Test Center Administrators annual certification in order to provide proctoring assistance, when necessary
• Enter timely client service information into Amideast’s CSR system
• Performs cashier duties and prepares daily cash reports
• Maintains book inventory and prepares monthly inventory count and reports
• Maintains and reports petty cash expenses
• Reconciles monthly Amideast credit card statement and uploads receipts
• Maintains alumni/customer database
• Organizes and maintains files related to office administration
• Develops content and design posts for social media to promote Amideast program and services
• Ensures client safety
• Performs other related duties

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Qualifications:

• A bachelor’s degree in business administration, education, or a related field
• A minimum of 2 years of relevant work experience
• Fluent in spoken and written Arabic and English language skills
• Familiarity with computers, proficiency in Microsoft Word, Excel, Outlook
• Demonstrated experience in social media marketing and graphic design
• A valid TOEIC exam score minimum of 785 or CEFR B2 equivalent.

Skills and Attributes:

• An ability to actively participate in a cooperative, “can-do” work environment.
• An ability to work as a member of a team, fostering confidence and co-operation of others
• An ability to work and communicate effectively with a wide range of people from different cultural backgrounds and to respond diplomatically and appropriately to people in a variety of situations
• An ability to work well under pressure without sacrificing professional standards and to meet deadlines
• A demonstrated ability to be a self-starter and to manage priorities in an organized manner
• Solid communication and interpersonal skills
• A demonstrated ability to negotiate effectively
• A demonstrated ability to solve problems, improve administrative functions, and design innovative solutions for work efficiency purposes

Applicants should apply via the Amideast Career Center portal and upload CV, Coverletter, and 3 recommendations at https://jobs.amideast.org/public/jobs/2022-129P3295.htm