Client Services Representative (West Bank)

POSITION DESCRIPTION

Amideast is hiring a Client Services Representative for its main office in Ramallah.

The Client Services Representative will assist in managing and supporting various client services and administrative tasks to ensure smooth office operations. This includes providing reception services, handling incoming calls and visitors, scheduling appointments, responding to social media inquiries, performing cashier duties, maintaining book inventory, completing data entry tasks, and assisting with social media content creation. The role also involves supporting department managers and ensuring the effective functioning of the office.

RESPONSIBILITIES

Overall Position Responsibilities:  The Client Services Representative will receive general supervision, administrative guidance, and day-to-day supervision from the Finance and Admin Manager, West Bank/Gaza.  Specifically, the Client Services Representative is responsible for the following duties:

• Answers telephone, email, and social media inquiries and provides information about various programs
• Receives visitors, provides information about programs and services, and directs them to the appropriate department
• Maintains the reception area clean and organized
• Works effectively and collaboratively to provide overall support to the finance and administration and program departments
• Provides support with data entry tasks, calls, emails, and SMS to students and clients
• Provides office clerical support to admin and program departments when necessary, including photocopying and translation of program documents
• Provides support to Testing Department test center candidates by maintaining a working knowledge of policies, practices and procedures
• Obtains and maintain the Prometric Test Center Administrators annual certification in order to provide proctoring assistance, when necessary
• Enter timely client service information into Amideast’s CSR system
• Performs cashier duties and prepares daily cash reports
• Maintains book inventory and prepares monthly inventory count and reports
• Maintains and reports petty cash expenses
• Reconciles monthly Amideast credit card statement and uploads receipts
• Maintains alumni/customer database
• Coordinates between the Ramallah office and other AMIDEAST local offices to facilitate the transfer of books and inventory as needed
• Organizes and maintains files related to office administration
• Develops content and design posts for social media to promote Amideast program and services
• Ensures client safety
• Performs other related duties

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QUALIFICATIONS AND SKILLS

 Required

• A bachelor’s degree in business administration, education, or a related field
• A minimum of 2 years of relevant work experience
• Fluent in spoken and written Arabic and English language skills (B2 equivalent)
• Familiarity with computers, proficiency in Microsoft Word, Excel, Outlook
• Demonstrated experience in social media marketing and graphic design

Skills and Attributes:

• An ability to actively participate in a cooperative, “can-do” work environment.
• An ability to work as a member of a team, fostering confidence and co-operation of others
• An ability to work and communicate effectively with a wide range of people from different cultural backgrounds and to respond diplomatically and appropriately to people in a variety of situations
• An ability to work well under pressure without sacrificing professional standards and to meet deadlines
• A demonstrated ability to be a self-starter and to manage priorities in an organized manner
• Solid communication and interpersonal skills
• A demonstrated ability to negotiate effectively
• A demonstrated ability to solve problems, improve administrative functions, and design innovative solutions for work efficiency purposes

Apply via Amideast portal and upload CV, Cover letter, and 3 recommendations to: Apply Now