Commercial Specialist

Position Location: Hebron, Palestine

Commercial Specialist – USAID Non-Revenue Water Management Project (NRWMP)

The USAID NRWMP, implemented by Tetra Tech International Development (International Development Jobs - Tetra Tech)  in the West Bank is currently accepting expressions of interest from qualified candidates for a Commercial Specialist.  This position will be located in the main office in Hebron.

The purpose of this project is to improve Palestinians’ access to safe, reliable, sustainable, and climate resilient water services through: 1) the development and strengthening of the institutional capacity of the Hebron, Halhul, and Dura water utilities for sustainable, reliable, and climate-resilient water delivery service; 2) the implementation of strategic infrastructure works to support the objective of the activity; 3) the design and implementation of innovative solutions to expand the use of smart water management technologies for efficient, timely, and transparent water management; and 4) the design and implementation of innovative measures and public awareness campaigns to promote effective water governance at the utility and foster social behavioral change toward more efficient and responsible water use practices and trends. This is a full-time position based in Hebron with regular travel to Dura and Halhul. 

The Commercial Specialist will work under the guidance of the Institutional Support Advisor to develop strategies for professionalized customer service and accountability mechanisms, reporting against key performance indicators (KPIs) for redressing complaints and communicating all service delivery KPIs to consumers.  The Commercial Specialist will work directly with the three municipalities supported by NRWMP to improve the commercial viability of the utilities through integrated accountability mechanisms, marketing campaigns, financial transparency measures, reduction of non-physical non-revenue water losses, and technical solutions for cost-effective payment systems. The Commercial Specialist will work with each water utility to compile and digitize, where needed, aging consumer debt with a customer register with potential negotiated repayment plans for outstanding debt consumers.

Responsibilities:

* Supervise staff responsible for digitization of financial records for utilities.

* Provide technical supervision for financial service consulting firm to review financial systems and propose options for the integration of web services with commercial systems.

* Provide technical options for cost-effective commercial systems which may include on-site digital payment for proposed commodity procurements for the utilities.

* Support the development of the communications strategy, utilizing municipality/utility websites.

* Develop strategies for professionalized customer service and accountability mechanisms, and negotiated repayment plans for outstanding debt consumers.

* Support the utilities to develop and implement customer satisfaction surveys throughout the life of the task order, analyzing results and recommending corrective measures

* Support the water utilities in implementing the strategy, policies, and SOPs for complaint redress to ensure improved accountability to customers.

* Support the water utilities in developing and implementing the customer service policies, communications policies, and complaint mechanisms.

* Lead the consultations with the water utilities on commercial components for incorporation into and implementation of the service delivery improvement plans and capacity building plans.

* Facilitate trainings for Task Order partners and stakeholders.

* Support implementation of water utility strategy, policies, and SOPs for complaint redress.

* Work with Public Outreach and Engagement Advisor in support of transparency and accountability systems for the utility.

* Conduct consultations with the service delivery improvement committees and communities related to tariff proposals.

* Integrate capacity strengthening efforts for the utilities into implementation of all aspects of programming, utilizing a co-design and co-implementation methodology.

* Develop and contribute to success stories and document lessons learned.

* Perform other tasks defined by the Institutional Support Advisor.

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Qualifications:

* Bachelor’s degree or higher in utility management or other related disciplines.

* Must have at least seven (7) years of professional experience in water utility management and commercialization in developing countries.

* Must have demonstrated knowledge of water utilities in the West Bank and experience improving customer service and/or accountability mechanisms

* A demonstrated track record of progressively responsible experience providing leadership to donor projects with similar complexity.

* Proven leadership, organizational, and writing skills.

* Professional fluency in Arabic and proficiency in English is required.

* Qualified applicants from Palestine highly encouraged to apply.

To be considered applicants must submit the following as part of the on-line process:

* [Cover Letter]

* [CV in reverse chronological format]

* [Optional-Writing Sample – must be sole authorship, maximum 10 pages]

Please indicate where you saw Tetra Tech’s IDS ad posted.

Deadline:  21  February 2024

Apply: [email protected]

Applications that do not meet the minimum requirements listed above will not be considered. Please ensure that all necessary documents are uploaded, as incomplete applications and/or corrupt files may delay processing of your application or remove you from consideration. No phone calls will be accepted.

At Tetra Tech, health and safety play a vital role in our success.  Tetra Tech’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state, and federal authorities.

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 550 locations around the world. Our reputation rests on the technical expertise and dedication of our employees — 27,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development. We are an equal opportunity employer: EOE AA/M/F/Vets/Disability. If you need a reasonable accommodation with your application process, contact our Global Talent Operations team.