Communication and Customer Service Assistant

Background

UCI is the largest publicly listed social impact investment company in Palestine. Our flagship project, TABO, focuses on expanding property rights in the West Bank by creating new title deed one dunum parcels of land made available to Palestinians worldwide at affordable prices. By creating title deeds and registering Palestinian land, we are directly helping Palestinians protect their land from illegal Israeli settlement expansion. Since its launch in 2011, TABO has revolutionized the real-estate market in the West Bank enabling roughly 700 Palestinian families to own 1000 parcels of land. TABO has helped protect over one million square meters of Palestinian land.

The Communications and Customer Service Assistant reports directly to the Communications and Customer Care Manager, and shall work in the UCI office in Ramallah. We are looking for someone who enjoys dealing with people from various backgrounds, someone energetic with a can-do-attitude and high level of responsibility and commitment. Qualified female candidates are strongly encouraged to apply. 

Duties and Responsibilities:

Content Development:

• Write social media and website content, in addition to any other online or offline platforms.
• Write content, including images and videos, that will grow awareness of to the brand of UCI and its projects, and will drive customers to engage in the company’s websites, projects and social media platforms in both Arabic and English.
• Work with UCI graphics team to suggest images/videos/designs that best fit with content in the designed e-flyers, e-brochures, promotional ads, and posts, …etc.
• Photographing construction sites and/or company lands for marketing usage.
• Assist in various communications, outreach projects and activities and other duties as assigned.

Customer Care:

• Provide assistance to customer services manager.
• Greeting customers with a positive attitude.
• Interact with customers to know their requirements and needs.
• Update the data relating to the customers on the system.
• Perform general administrative tasks, such and copying and filing.
• Implement company policies and procedures in providing good customer services.
• Assist in the quality control and monitoring procedures.
• Assist in conducting customer satisfaction surveys.

Reporting and Data:

• Assist in collecting data from other departments, preparing reports and surveys.

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Qualifications & requirements:

• Bachelor’s degree in business, English language, media, marketing, communication or any related field.
• 1 year of experience.
• Good writing skills in Arabic and English.
• Excellent photography and videography skills.
• Excellent communication skills.
• Good knowledge in computer software, Social Media Platforms, MS office.
• Organized and highly self-motivated.
• Has the ability to work under pressure.
• High work ethics and professionalism.
• Has a driver's license and a car (Preferred).

How to apply

Interested and qualified candidates should submit 1-page curriculum vita. To apply please complete our online application at: https://uci.ps/en/online-employment-application/103 by 28 September 2023.

How we will evaluate your application

• Only qualified candidates who meet the job and application requirements will be contacted.
• A written skills assessment test will be conducted for qualified applicants.
• In-person interview of top candidates.