Communication and Reports Officer

Location Gaza City, Palestine

Position Status Full-time, Exempt, Regular

Salary Level 4A

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Since 1986, Mercy Corps has helped Palestinians in the West Bank and Gaza access critical services and become more economically self-sufficient focusing its interventions on WASH, community crisis resilience, economic opportunities, and cash programming. The escalation of conflict that began on October 7, 2023, has sharply exacerbated the humanitarian crisis in Gaza and the region. With funding from ECHO, BHA, and multiple other donors, Mercy Corps and its partners are actively working to respond to the crisis and provide basic needs support at scale.

Mercy Corps is the lead agency for the Basic Needs Consortium. The Consortium, funded by ECHO, is composed of Catholic Relief Services, Danish Refugee Council, and an experienced network of local partners. The Basic Needs Consortium is implementing the Integrated Humanitarian Response program, which has the overall objective for conflict-affected populations in Gaza to have increased self-reliance and dignity in the face of shocks and stresses. The program supports a coordinated humanitarian response that enables vulnerable households in Gaza to safely and consistently meet basic needs while reducing their reliance on negative coping strategies, through shelter and settlements, protection, multi-purpose cash transfers, and coordination.

General Position Summary

The Communication and Reports Officer assists the Consortium Director in the daily smooth running of the Integrated Humanitarian Response project. Specifically, the Communication and Reports Officer will compile and prepare reports from partners for the donor, consortium, and Mercy Corps internal reporting requirements. S/he will also be responsible for ensuring the site-based coordination between partner activities is running smoothly and information flow and coordination amongst partners is consistent.

Essential Job Responsibilities

SAFEGUARDING RESPONSIBILITIES:

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

PROGRAM MANAGEMENT

• Liaise with and support key program staff to ensure that Integrated Humanitarian Response program is running effectively and making best use of project resources.
• Translate incoming project proposals and other paperwork for review by the Consortium Director.
• Update and manage electronic and hardcopy filing system of on-going proposals and projects, in close cooperation with infrastructure team.
• On a periodic basis, compile the narrative reports and situational reports from the partners. This includes standardizing format and vocabulary. Ensure a high, professional quality to reports in terms of format and English. Be pro-active in securing these reports.
• In coordination with the Consortium MEL Manager, ensure program results and lessons learned are featured in narrative and visual reports where appropriate.
• Assist Consortium Director in written correspondence to stakeholders, NGOs and other organizations. Maintain a file of all official correspondence per project.
• Promote and adhere to the principles and objectives of the Basic Needs Consortium and Mercy Corps. Read and develop a clear understanding of Integrated Humanitarian Response methodologies. Advise supervisor on areas of improvement.
• Provide written translation and oral interpretation and report writing support for program staff, as necessary.
• Monitor daily program activities to provide weekly overviews to the Consortium Director and Steering Committee on progress, challenges and suggestions.
• Assist program staff and partners in coordinating logistics and project activities.
• Assist with overall program development and future proposals for program follow-on activity.
• Coordinate training plans with partner staff, identify training needs and develop, implement, and maintain training plan. Participate in meetings as assigned.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

Security

• Ensure compliance with security procedures and policies as determined by country
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning 

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility

N/A

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Accountability

Reports Directly To: Basic Needs Consortium Director

Works Directly With: Consortium MEL Manager, Consortium partner representatives

Knowledge and Experience

• Must be able to work independently and show initiative.
• Experience in an NGO setting.
• Experience in formal report writing and developing visual and narrative documents required
• Ability to make recommendations for improvement.
• Strong computer (MS Office), filing, and organizational skills.
• Advance knowledge of written and spoken English is essential.
• Ability to translate letters, reports and meetings as required.
• Proven ability to provide oral interpretation and written translation from Arabic to English and vice versa.
• Willingness to travel throughout the project areas.

Success Factors

The ideal candidate will have a strong curiosity for understanding and working effectively within the complex cultural, political, security and social environment of Palestine.  He/She will be an excellent communicator, multi-tasker, and able to work in ambiguous situations. They should excel in communication, both written and verbal, and be a tolerant and flexible individual able to work in difficult and stressful environments.

Living Conditions / Environmental Conditions

The position is based in Gaza (security permitting), and it requires up to 50% travel across Gaza which will include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).

Interested candidates are encouraged to apply online HERE no later than 12:00PM on Thursday,03 April 2025.  Only short-listed candidates will be contacted.