Community Communication Intern

Job Description

Position Title : Community Communication Intern

Position Type : Internship, Full Time

Location : Mercy Corps /Gaza Sky Geeks Gaza Office

Duration of Contract: Six Months

ABOUT MERCYCORPS:

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

PROGRAM/DEPARTMENT SUMMARY:

Gaza Sky Geeks (GSG) is Gaza’s leading co-working space, tech education hub, and startup accelerator, run by Mercy Corps, a nonprofit international relief and development organization with programs in the occupied Palestinian territories since the 1980s. Mercy Corps founded GSG in partnership with Google.org in 2011. We bring together online freelancers, outsourcers, and startup founders together under one roof to share ideas, best practices, code, and build brighter futures through the power of the internet. Gaza Sky Geeks’ overarching goal is to build an internationally competitive technology ecosystem in Gaza through online freelancing, outsourcing, and startups.

GENERAL POSITION SUMMARY:

We are seeking an energetic, responsible, passionate intern to join our Community team. In this position, he/she will be expected to learn the ins-and-outs of our regular work/program implementation. The intern will be focusing on helping on managing the community communication channels by creating the content, managing the channels members activities, analyze the channels reach and activities, engage the online community and respond to the community needs .

ESSENTIAL JOB FUNCTIONS:

Mange the community and social media communications channels:
Responsible for managing the community Facebook group
Accepting and deny members depending on the group roles
Accepting and deny posts depending on the group roles
Create the group content and response to the members requests
Develop the group description and roles
Make analysis on the Facebook group reach and interactions
Responsible for managing the Discord community channels
Create the community content
Assign the roles for the community members
Support on creating discord channels and roles
Develop Code of Conduct for the extenall community to join the wider community channel
Analysis on Gaza Sky Geeks Discord reach and interactions
Follow up with the GSG Discord champions to make sure the alumni added to discord
Social media engagement (Facebook & Instagram):
Respond to incoming messages - or assign to Community Champions
Respond to comments and engage in conversation on posted content
Reply to the community questions, requests and feedback on the Facebook page messages
Support on managing the CARM related messages on the Social Media Platforms
Support on create and develop the FAQs for the Website and SM use
Support on the community onboarding materials
Support comms team with content creation for social media
Document recurring questions and themes arising - which should feed into content creation strategy
Stay on top of trends and relevant topics occurring within the community and across fields related to verticals / programmes.
Support on the online and digital outreach aspect to the community activities
Assist the Community Care Officer with ad-hoc requests as required to develop and support the Community Building function within GSG

SUPERVISORY RESPONSIBILITY: N/A

ACCOUNTABILITY

REPORTS DIRECTLY TO: Community Care Officer

WORKS DIRECTLY WITH: Community team, Comms team and the Wider GSG team and Mercy Corps Operations departments

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Team members, service contractors, volunteers, and interns are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Minimum Qualification & Transferable Skills

At least one year of proven work experience in Social Media management, Digital Marketing and content writing.Work experience in community building and management is a plus.
Has an emotional intelligence and ability to navigate sensitive situations.
Excellent oral and written English skills.
Lead or volunteered in any community based activities or initiative (Preferable if Social Media related).
Excellent communication skills and ability to work with diverse groups.
Excellent time management.
Passionate about building and developing the community.
Ability to improve and evolve while working on different aspects.
Can work under pressure and is flexible on working out of the regular working hours if needed.

Success Factors

Ability to work in a flat, fast paced environment with others who are passionate about supporting Gaza’s technology ecosystem.
Comfort with uncertainty and change—GSG is a rapidly changing program. Just like our program, we seek staff who are adaptable and pitch in on what needs to be done.
Strong listening abilities in order to understand the needs of Gaza’s freelancing community and

GSG’s tech community.

Superb attention to detail.
Positive attitude and passion for your work.
Proactive, get-stuff-done mentality that always prioritizes outcomes, not just inputs.
Excellent written and oral communication skills.
Strong interpersonal, conflict resolution and negotiation skills.
Excellent time and organizational management skills.
Up to date knowledge of technical and industry developments.
Excellent ability to work under pressure and carry out multiple tasks simultaneously.
Has experience related to Training Field, either as an organizer or a Trainer, being An alumni of GSG technical training is a plus

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Job Requirements

Minimum Qualification & Transferable Skills

At least one year of proven work experience in Social Media management, Digital Marketing and content writing.Work experience in community building and management is a plus.
Has an emotional intelligence and ability to navigate sensitive situations.
Excellent oral and written English skills.
Lead or volunteered in any community based activities or initiative (Preferable if Social Media related).
Excellent communication skills and ability to work with diverse groups.
Excellent time management.
Passionate about building and developing the community.
Ability to improve and evolve while working on different aspects.
Can work under pressure and is flexible on working out of the regular working hours if needed.

Success Factors

Ability to work in a flat, fast paced environment with others who are passionate about supporting Gaza’s technology ecosystem.
Comfort with uncertainty and change—GSG is a rapidly changing program. Just like our program, we seek staff who are adaptable and pitch in on what needs to be done.
Strong listening abilities in order to understand the needs of Gaza’s freelancing community and

GSG’s tech community.

Superb attention to detail.
Positive attitude and passion for your work.
Proactive, get-stuff-done mentality that always prioritizes outcomes, not just inputs.
Excellent written and oral communication skills.
Strong interpersonal, conflict resolution and negotiation skills.
Excellent time and organizational management skills.
Up to date knowledge of technical and industry developments.
Excellent ability to work under pressure and carry out multiple tasks simultaneously.
Has experience related to Training Field, either as an organizer or a Trainer, being An alumni of GSG technical training is a plus

Ongoing Learning

Diversity, Equity & Inclusion

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Safeguarding & Ethics

Job Details

Job Title Community Communication Intern

Deadline 27 - Sep - 2021

Location Gaza Strip

Job Type Full time

Position Level Student/Internship

Salary N/A

Degree Bachelor's degree

Experience 1 Year

Category Business & Admin Press & Media

Application Instructions

Qualified persons with disability are highly encouraged to apply.

Interested candidates are encouraged to submit an application online HERE no later than Monday , 27 September 2021

Only short-listed candidates will be contacted.

Please apply separate application for each position you are interested in.

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