Corporate Communication & Customer Care Manager

Vitas Palestine is looking for a dynamic Corporate Communication and Customer Care Manager to develop Corporate communications and marketing strategies for a profitable business unit. Under the guidance of the CEO, this individual will work cross-functionally with different departments to execute departmental action plans and  implement multiplatform marketing  and communications campaigns for an array of products and segments.  

Responsibilities

• Build the annual marketing strategy, marketing budget, and annual action plans that cover the key milestones and activities to achieve the marketing strategic objectives.
• Oversee and supervise the daily work and tasks related to sub divisions (customer care, product development and research, and corporate communications)
• Conduct regular (quarterly) review on marketing strategy, ensuring it covers any new trends or emerging challenges.
• Identify  target segment groups and how to communicate with them over digital/social platforms
• Implement the marketing strategy and departmental action plans, ensuring all actions are within budget and on schedule.
•  Utilize various digital/non digital media channels such as social media networks, email, PPC/ SEM, SEO, content marketing / PR outreach in form of events, sponsorships, CSR. Analyze data quantitatively / qualitatively, and use customer research, data and digital metrics
• Stay ahead of market trends and Identify new opportunities to enhance organizational image and market new products
• Conduct market research and surveys  periodically & define clients’ needs and satisfaction levels .
• Implement and supervise the product development process that leads to innovate and / or modify market driven products that respond to client needs and preferences  
• Help in executing data driven and result oriented  communications plan for the internal / external stakeholders, , covering brand /product marketing campaigns /promotional programs / PR activities , and across all channels.
• Manage and oversee the inbound/outbound call center activities and calls and customers’ complaints and suggestions
• Supervise the content creation and editing  for various platforms and tools , and initiate accurate, timely content on external social media  & digital platforms
• Report on key performance indicators, and opportunities for improvement on a  monthly  basis
• Work closely with the operations department to promote new products effectively

Jobs.ps, Ltd. All Rights Reserved.

Requirements:

• Undergraduate degree in Marketing or a related field, Masters degree is  preferred.
• At least 5 years of experience in a similar position.
• Excellent management and leadership skills with deliverable-oriented mindset.  
• Roll up sleeve mentality-ability to work in a fast-paced environment
• Proven working experience in traditional, digital and content marketing
• Strong analytical skills and data-driven thinking
• Demonstrable experience in managing SEO/SEM, marketing database, email, social media
• Highly creative with experience in identifying target audiences and devising digital campaigns that  support high engagement and generate sales leads 
• Ability to understand industry trends and learn new technologies
• Solid knowledge of website/social analytics tools such as Google analytics or Omniture and optimizing Google AdWords campaigns OR readiness to learn analytics tools
• Excellent communication and writing skills
• Proficiency in Arabic and English
• Good presentation skills.
• Excellent Excel skills

 Additional

• Working experience in microfinance, E-commerce, or banking or any digital commerce oriented business is a plus
• Any previous experience of video production or creative campaigns is a plus
• Proficiency in Microsoft Office – and other marketing/sales related software such as HubSpot, HuitSuite, Social bakers, Salesforce etc.

Only candidates meeting the above qualifications will be considered.     

To apply, please send your CV by email to [email protected],  no later than 22/09/2022.