Monitoring, Evaluation Accountability Learning & CRM Officer

About Solidarités International

SOLIDARITES INTERNATIONAL (SI) is an international humanitarian NGO which, for more than 40 years, has been providing assistance to populations affected by armed conflicts and natural disasters by meeting their vital needs for food, water and shelter. Particularly involved in the fight against diseases linked to unsafe water, the first cause of death in the world, SI's interventions provide expertise in the field of access to drinking water, sanitation and hygiene promotion, but also in the essential area of food security and livelihoods. Present in around twenty countries, SI's teams - 2000 people in total made up of expatriates, national staff, permanent staff at headquarters, and a few volunteers - work with professionalism and commitment while respecting cultures.

Solidarités International (SI) is determined to prevent and fight all type of abuse – all act of exploitation, abuse and/or sexual harassment (SEAH) against members of beneficiary communities or collaborators, fraud, corruption, violation of persons and/or property, funding of activities harmful to human rights – that could be perpetrated in the frame of its interventions. SI implements a zero-tolerance policy regarding acts of SEAH.

Solidarités International is an equitable employer committed to find all forms of discrimination. SI will ever ask for any remuneration to take part in a recruitment process.

 About the position

Job title: Monitoring, Evaluation Accountability and Learning and CRM Officer

Post location: Gaza Strip, office in Deir Al-Balah

Starting date: ASAP

Contract duration: 6months renewable according funding

 Job Summary:

Under the supervision of the Team Leader/coordinator, the MEAL and CRM Officer is in charge of the monitoring of the activities’ implementation by Solidarités International and its Implementing partners. He/she collects data and provides evidences of the program’s progress and achievements. Under the responsibility of the field coordinator, he/she will ensure coherent and timely response to feedbacks and complaints from project stakeholders.

Job Description:

Monitoring and evaluation

• Under the responsibility of the team leader/coordinator, participate in the logistics and administrative organisation, planning and preparation of M&E missions:
  • Contribute to the creation of monitoring tools and to the preparation of database frames based on questionnaires.
  • Support the team leader/coordinator in centralizing and organizing data collection for activities and outputs as defined in the M&E plan.
• Collect monitoring data using SI tools:
  • Contribute to data collection at field level (overseeing surveys etc.) and make sure that all available aspects are covered.
  • Organize the date entries to be on time and of quality. Contribute to maintain the database following a standard format allowing aggregation of data to produce routine or periodic monitoring reports.
  • Identify potential negative impacts of the activities.
  • Monitor that crosscutting aspects like gender and “do no harm” are taken into account in the activities.
  • Formulate preliminary recommendations on how to improve the activities.
  • Monitor humanitarian situation.
  • With the support of the PM/coordinator and MEAL team, prepare and implement trainings on monitoring tools to field officers.
  • Assist in external MEAL mission.
  • Archive contractual soft & hard data about programmes to be easily available upon request.
• Apply the security procedures in the context of monitoring, evaluation and accountability missions.

Accountability, Management of complaint response mechanism (CRM)

• Record all information related to complaints and maintain a clean logbook
• Follow proper implementation of CRM standard operating procedures and refer all cases to the appropriate focal point
• Follow-up of all cases referred to the management team until the closure of the case
• Archive for future reference and submit timely complaints reports
• Participate in training field teams on CRM information plan
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• Ethic and professional practice:
• Display high commitment to confidentiality
• Address beneficiaries’ feedbacks and complaints in a professional manner and provide accurate information on SI programs and CRM

Reporting / communication  / Learning

• Draft M&E reports and provide project updates and participate in the formulation of recommendations as necessary.
• Participate in seminars and training workshops which may be useful to the accomplishment of monitoring & evaluation activities and the attainment of the project’s objectives and in restitution workshops.
• Keep monitoring tools and files archived and secured
• Update regularly the monitoring & evaluation tools & methodology considering the donors indicators, gender, disable persons, protection & « Do No Harm » approaches
• Make regular reports to the team leader/coordinator on the evolution of activities and specific tasks confided to him/her, problems encountered, and the quality of relations with beneficiaries
• Bring to light any difficulty linked to his or her activities, to the programs of Solidarités or security concerns
• Collaborate with the community representative and other de facto authorities
• Bring to light any difficulty linked to his or her activities, to the programs of Solidarités or security concerns
• Report any information or difficulty connected to his/her activity

HR Management

• Take part in recruitment of the monitoring team (enumerators / DW) when needed
• Train and build the capacity of the team (enumerators /DW)
• Supervise the monitoring team (enumerators / DW)

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Studies:  Higher education certificate or equivalent, in monitoring and evaluation, international development, social sciences, anthropology, education or any relevant field

Experience: 1 year experience in similar position is an asset, preferably in the humanitarian or development sector, or 3 years working experience in humanitarian or private sector

Languages: English professional working, fluent in Arabic

Skills:

• Knowledge of MEAL methodologies, including quantitative and qualitative data collection and analysis techniques is highly
• Willingness to work in the field
• Very good communication skills with a wide range of stakeholders
• Teamwork spirit and ability to work effectively under pressure
• Masterize excel and word software (English and Arabic)
• Knowledge on Kobo tool
• Sensitivity to work with people 

This role is offered on the basis of national terms and conditions.

Interested candidates are invited to submit their application, composed of a CV and a cover letter, preferably in English, before 19th Apr24, through Jobs.ps or to the mail address [email protected]. Please indicate the position title in the subject line of your e-mail.

Due to the urgency to fill this role, applications will be reviewed on a rolling basis. Kindly note that the position might be filled before the vacancy announcement is closed; therefore, early applications are encouraged.

Only shortlisted candidates will be contacted for an interview.