ICT Supervisor

0101/2023 ICT Supervisor

CONTEXT:

Médecins Sans Frontières (MSF) is a private, non-profit international humanitarian organization dedicated to providing medical assistance to populations in crisis, without discrimination and regardless of race, religion, creed or political affiliation.

MAIN PURPOSE:

Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Place of work: Gaza office

Starting date: 1st February 2023

Working Hours: 08:00 - 16:30 Sundays to Thursdays

Fixed term contract: 6 months (with 3 months’ probation period) - possibility of renewal

Required travel: mobility across Gaza and Jerusalem can be requested based on operational need

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ACCOUNTABILITIES:

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
• Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
• Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
• Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
• Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager

• Education

  • University degree in Computer Engineering / Computer Science

  Experience

  •  Preferably 1-2 years of proven experience in IT or technical functions

  Languages          

  •  General English (reading, writing, speaking) AND Technical IT
  Knowledge
  •   Expertise in latest version of Microsoft Operating System and business applications (Office365)
  •  Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
  •  Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
  •  Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)
  •  Teaching and supporting skills

  Competencies

  •   Results and Quality Orientation - Teamwork and Cooperation - Behavioural Flexibility - Commitment to MSF Participles - Stress Management

Applicants must show their willingness by submitting an updated CV with Motivation Letter (not only a cover letter), previous working experience certificates, diploma and certifications no later than Monday 9th January 2023 at 16:00 h to the following email address:

 [email protected]

stating the job title in the subject line:

0101/2023 ICT Supervisor – Gaza Project

 Applicants currently under work contract with any government are excluded from this recruitment

ONLY APPLICATIONS IN ENGLISH WITH THE ABOVE MAIL TITLE WILL BE CONSIDERED VALID