Customer Care Representative

“Experts” is a leading IT services and solutions provider that works with Enterprise Solutions for Enterprise companies. Experts is based in Palestine where it provides IT consultancy, software design and development as well as professional services combined with a ready-made solutions designed to empower our clients’ needs and operations.

Experts is now seeking a qualified candidate for the position Customer Care Representative, to be based in its office in Ramallah.

Role Summary & Duties and Responsibilities:

• Answering the calls and inquiries and processing all customers' requests, with courtesy, efficiency and professionalism.
• Confirming the exact comprehension of the customer request as well as the verification and entering data of customer information in our systems.
• Internal follow up on all Assigned Tickets with the Technical team to ensure the delivery of the services based on SLA.
• Promoting our products and services, to all prospects and existing customers.
• Documenting and referring to the appropriate responsible groups complete information on customer requests that couldn't be solved at their level.
• Ensuring that the customers are satisfied with the service they have.
• Respecting the assigned working schedule as planned and communicated by the implemented policies.
• communicating customers feedback and notes about Experts services and any suggestions to direct supervisor.

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Requirements:

• 0-2 Years Experience.
• Business or Software Related Background.
• Commitment to the scheduled assigned by the department.
• Knowledge in the software sector is a plus. 

Skills:

• Customer Oriented behavior.
• Excellent communication skills.
• Excellent listening skills.
• Team spirit.
• Proficiency in Arabic and English (oral and written).
• Proficiency in MS office suite (word, excel, and PowerPoint).