Customer Care Specialist

Customer Care for Ramallah                

Ref. No (HR-CC-MCELL-1)


Main responsibilities:
 
-    Fills the customers’ information on the System.
-    Obtains all relevant information to handle the customers’ inquiries and complaints.
-    Helps the customers with the first technical support.
-    Responds promptly to the customers inquiries.
-    Conveys the customers’ complaints to the Branch Supervisor.
-    Directs requests and unresolved issues to the Branch Supervisor.
-    Fills the completed jobs within the Customer Care archiving system.
-    Gets full details from the customer about the defected device and fills out all the details on the job Number in order to be clear for the Technician.
-    Receives/submits the defected and repaired devices from and to the customers.
-    Explains the out of warranty case to the customer and extra fees details.
-    Fills out the invoices for the out of warranty according to the serial number.
-    Performs other duties as and when requested by the direct supervisor

 
Job Requirements:

-         Bachelor’s Degree in "Business Administration, Marketing" or any equivalent field.
-         1-3 years' experience in dealing with the customers.
-         Good knowledge in English

 
Important message to all applicants:-

 
Interested individuals should submit their CV coupled with letter of interest to

HRbci.ps

please indicate job title in the subject line.

Deadline for submitting applications is 10/01/2017 only potential candidates will be contacted for interviews

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