Customer Experience Officer

Arabeep is an automotive FinTech company that’s revolutionizing car financing through offering High optional and flexible end-to-end mobile experience Through connecting the auto dealer’s & customers to a network of lenders, providing a fast, mobile-first checkout experience.

We are looking for the following Position to join our startup team in our Ramallah Based Office .

Customer Experience Officer

Responsible for efficient management of the customer life cycle to meet company’s objectives of profitability, customer success and stakeholder experience.

Responsibilities 

• Customer Relationship Management:
• Implement an effective customer relationship management system to foster customer loyalty
• Oversee the day to day customer operations to ensure delightful customer experience at all stages of the customer engagement
• Assist the Directors in establishing coordination with the Territory Dealership account manager and Finance Department to deliver seamless customer service
• Managing calls (Incoming & Outgoing ) and customer service inquiries. 
• Qualifying sales leads / Loan application to match with Lenders Criteria.
• Identifying and assessing customers’ needs to achieve satisfaction

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Requirements 

• 3-5 years of experience in Finical / automotive Sector is a + .
• Proven Sales support experience or experience as a Customer success officer .  
• Track record of over-achieving target . 
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• BA Degree In Business / Financing / Accounting / Marketing or any other relative Major.

Excellent English is a must!

Interested Candidates should forward their resume to [email protected] with a cover letter explaining why they are a good fit for this Position in English. 

More about us on www.arabeep.com and Linkedin On : https://www.linkedin.com/company/arabeep/ .