Customer Experience Officer - Back Office Sales (Tele-Sales)

Job Description

Description

We are looking for the following Position to join our startup team in our Ramallah Based Office .

Customer Experience Officer - Back Office Sales (Tele-Sales)

Responsible for efficient management of the customer life cycle to meet company’s objectives of profitability, customer success and stakeholder experience.

Responsibilities

  • Customer Relationship Management:
  • Implement an effective customer relationship management system to foster customer loyalty
  • Oversee the day to day customer operations to ensure delightful customer experience at all stages of the customer engagement
  • Assist the Directors in establishing coordination with the Territory Dealership account manager and Finance Department to deliver seamless customer service
  • Managing calls (Incoming & Outgoing ) and customer service inquiries.
  • Qualifying sales leads / Loan application to match with Lenders Criteria.
  • Identifying and assessing customers’ needs to achieve satisfaction

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Job Requirements

Requirements

  • 1 year of experience in Tele- sales , Automotive Background / Financial Background is a + .
  • Proven Sales support experience or experience as a Customer success officer .
  • Track record of over-achieving target .
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • BA Degree In Business / Financing / Accounting / Marketing or any other relative Major.
Excellent English is a must!

Benefits

-Attractive Salary .
- Commission .

Job Details
Job Title Customer Experience Officer - Back Office Sales (Tele-Sales)
Deadline 31 - Jan - 2020
Location Ramallah
Job Type Full time
Position Level Entry Level
Salary N/A
Degree Bachelor's degree
Experience 1 Year
Application Instructions

Please send your CV to: [email protected]

Interested and qualified candidates can apply online through Apply Now - تقدم الآن لهذه الوظيفة 

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