Customer Relations Officer

 

 

Duties

1-Handle first level enquiries about the full range of British Council activities and services referring customers requiring further specialised services to the appropriate member of staff; and to operate the switchboard.
2-Support the delivery of Exams Services in Ramallah office
3-Support Customer Relations Manager in delivering Local Cultural Relations Activities across Palestine.
4-Administrative support to the Ramallah office and Customer Relations Manager.
5-In coordination with Customer Relations Manager provide support to projects colleagues in delivering their activities in Ramallah area.
6-FABs Financial support.

Competencies and Experience

Achievement (2), team working (2), customer service orientation (2), flexibility (2), professional confidence (1), User IT skills - able to use word processing packages and email, written and oral English skills- IELTS minimum 5.5, fluent Arabic.

Closing date for applications: 6th of October 2010.

Only shortlisted candidates will be notified of interview dates by 8th October, 2010

If you are interested in the above job please refer to the application form, job description and behavioural competency dictionary available from here  Application Form

A complete application should be e-mailed to the attention of Resources and Office Manager address: [email protected]

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria. We are the United Kingdom's international organisation for educational opportunities and cultural relations. We are registered in England as a charity.