Customer Service Executives

Batuta.com is looking for Customer Service Executives!

Batuta aims to be the 360° hospitality reference brand, offering our customers genuine value for money services. Batuta stands for tailored hospitality solutions, transparency, piece of mind, and support at each stage of the experience process.

As a Customer Service Executive  you will be in the front line of the Batuta.com brand interacting with customers from all over the Arab world providing them with expert advice on hospitality offerings.

-Key aspects of the role
-Emphatic and customer-minded
-Service attitude and ability to work independently
-High level of integrity
-40 hours working week (from Monday till Sunday)
-Flexible shifts between 10AM and 11PM

Responsibilities

-Provide prospects with expert advice on accommodations across the globe
-Deal with customer issues adequately within the Batuta service policy and guidelines
-Modify reservations, handle special requests and complaints by phone, e-mails and live support
-Actively share ideas and experiences with peers and colleagues

Skills

-Excellent communication and problem-solving skills
-Fluent in both written and spoken English and Arabic
-Operational excellence in execution and follow up

Education and Experience

-College graduate
-Professional Customer Services Support
-We favor people with travel agency experience

Our offer

-Being part of a vibrant working environment
-Convenient office location in the beautiful city of Rawabi
-Paid training and premium pay for night and weekend shifts
-Work schedule 4 weeks in advance   

Interested candidates  with  relevant  education  and  experience  are  encouraged  to  send  their  CV to
 

[email protected]

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