Customer Service Officer

• Being the main connector between the client and company.
• Responds to and resolves customer requests including processing orders, requests for pricing, product availability, delivery, billing questions as well as returns and cancellations.
• Answers product inquiries, and support customer in facilitating communication for technical assistance as required.
• Resolving customer complaints quickly and efficiently.
• Works with other departments within Arcomed and with our suppliers to find solutions for customers. 
• Accountable for resolving customer complaints (First call resolution) and escalates issues as appropriate.
• Fills customer information and orders on the system and follows up delivering goods to the customer.
• Obtains all relevant information to handle customer inquiries.
• Complete supplier's orders both internationally and locally to meet customer orders on time.
• To review and manage the customer's inquiry process into a workable solution.
• To submit a detailed response to the inquiry documentation and provide answers/responses to any subsequent requests for clarification.
• To develop and maintain professional relationships with customers.
• To carry out regular proposal follow-ups, using/updating and maintaining the CRM and sales program.
• Demonstrates attention to detail and quality.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Follow up and make scheduled callbacks to customers where necessary.
• Ability to learn and apply new information.

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• Minimum of BA degree in a scientific field such as (Pharmacy, Biology, Chemistry, Nursing, Clinical Laboratory)
• Customer service experience in the medical sector.

• Proactive problem-solving. 
• Strong interpersonal and active listening skills.
• Organization and planning skills to meet customer commitments in a fast-paced environment.
• Ability to works independently and within a team.
• Ability to work on Bisan system.
• Strong MS office skills

Interested candidates kindly send their CVs to  :[email protected]