Customer Service Representative

Job Description

Qcom, Ramallah.
A newly formed business consultancy company that offers outsourcing solutions, is looking to hire dedicated English speaking Customer Service Representatives for a service contract from the United States.

Job Title: Customer service representative.

Type of Contract: Full Time (8 hours) 5 days a week. Monday-Friday

Level of education: High school diploma, English proficiency is a must.

Work location: Ramallah, Betuina near the New Lutheran School. Engineering Center Building.

Working Hours : 8 Am - 4 Pm Eastern United States time/ 3 Pm - 11 Pm local Ramallah time.

*could be flexible to a + - 1 hour range.

Job Requirements

Job Requirements:

Proficiency of the English language written and spoken.
Attention to detail.
Organization.
Strong communication skills.
Strong ability to work under pressure and volume.
Good Computer skills and knowledge of email and basic softwares (Voice / IP Phones/Faxes).

Job Duties:

Main duties: Generating and requesting (sending request) files based on the request lists of the US company, then uploading/ following-up on said files until they are received, or the file is closed.

In order to complete what is mentioned above the CSR rep. will have to deal with Email, Fax, Phone calls, and the internal software of the US based company, on a daily routine like manner.

Job Details

Job Title Customer Service Representative

Deadline 30 - Oct - 2021

Location Ramallah

Job Type Full time

Position Level Entry Level

Salary N/A

Degree High school

Experience No Experience

Category Languages and Translation Sales & Marketing

Application Instructions

Interested Candidates are to send a CV to [email protected] and three References: 1 Educational, 2 Personal.

All Hires will formally sign 2 documents before officially working, a formal employment contract signed before starting, that becomes solidified after a 3-6 month trial period, and a formal NDA highlighting the protected information under US and Palestinian Law that we will be dealing with.

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