Customer Service Representatives

Qcom, Ramallah.                             (3-11PM Afternoon Shifts only.) No remote work.

A business consultancy company that offers outsourcing solutions, is looking to hire dedicated, fluent English speaking Customer Service Representatives for a service contract from the United States.

Job Title: Customer service representative.

Type of Contract:  Full Time (8 hours) 5 days a week. Monday-Friday

Level of education: High school diploma, English proficiency is a must.

Work location: Ramallah, Betuina near the New Lutheran School. Engineering Center Building. 

** NO REMOTE WORK OPTION AVAILABLE***

Working Hours: 8 Am - 4 Pm Eastern United States time/ 3 Pm - 11 Pm local Ramallah time.

*Could be flexible to a + - 1 hour range.

 ***THIS IS A PM JOB LOCAL RAMALLAH TIME**.

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Job Requirements:

1. Proficiency of the English language written and spoken.
2. Attention to detail.
3. Organization.
4. Strong communication skills.
5. Strong ability to work under pressure and volume. 
6. Good Computer, skills and knowledge of email and basic software’s (Voice / IP Phones/Faxes).
7. MS office proficiency required.

Job Duties:

Main duties: Generating and requesting (sending request) files based on the request lists of the US company, then uploading/ following-up on said files until they are received, or the file is closed.

In order to complete what is mentioned above the CSR rep. will have to deal with Email, Fax, Phone calls, and the internal software of the US based company, on a daily routine like manner.

Interested Candidates are to send a CV to [email protected] and three References: 1 Educational, 2 Personal.

All Hires will formally sign 2 documents before officially working, a formal employment contract signed before starting, that becomes solidified after a 3–6-month trial period, and a formal NDA highlighting the protected information under US and Palestinian Law that we will be dealing with.

Thank you for your interest in this position, Only short listed candidates will be contacted due to the volume of received CV’s.