Customer Service Specialist
Job Description
A Startup online company is looking for the following vacancy to be filled, a Customer Service Specialist to join our company
Job Scope
Responsible for Managing the customer relationship with our clients before and after the sale.
Key Responsibilities
- Managing the dashboard platform and follow up on customer orders.
- Communicate with clients to confirm their orders via phone and email.
- Communicate with warehouses and stores to proceed with deals.
- Apply return and exchange policies when needed.
- communicate with customers after the deals were done and keep the channels open for future offers and deals.
- Handle customers calls, messages, complaints, inquiries and suggestions via phone, email and social media.
- Data entry; uploading items, photos and descriptions on related systems and social media platforms.
After sale follow up through phone calls, social media messages.
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Job Requirements
Requirements:
- BA Degree in Marketing, Business Administration, PR or any relevant field
- 2-3 years minimum of relevant Experience
- Excellent verbal and written communication both in Arabic and English.
- Manage operations and processes within budget.
- Ability to enforce and maintain high standards, even under pressure.
Job Details
Job Title
Customer Service Specialist
Deadline
29 - Sep - 2019
Location
Ramallah
Job Type
Full time
Position Level
Mid Career
Salary
N/A
Degree
Bachelor's degree
Experience
2 Years
Application Instructions
If you find yourself qualified, kindly send your most updated CV and cover letter to the following email: [email protected] before September 29,2019.
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credit card or bank account information,
or perform any sort of monetary transaction to a prospective employer.
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