Customer Service Support Coordinator

Employment Opportunity for Customer Service Support Coordinator

OFFTEC Palestine, part of OFFTEC Holding Group (OHG) (ASE:BDIN), is a regional business, technology and loyalty services and solutions company that is committed to providing optimal solutions and to delivering innovative ventures so it creates sustainable value to its customers and stakeholders and now is offering an opportunity for a Female Customer Service Support Coordinator

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Requirements:

• Diploma in Office Management or University degree in Business Administration or any related field.
• Good command in English (written/spoken)
• Team player.
• Excellent oral and written communication skills.
• High motivation and ability to learn.
• Can work under high pressure.
• Committed to deliver daily high quality work.
• Excellent command in Microsoft Office Applications

Duties and Responsibilities:

• Receive all the Service Centre phone calls and register all the customers’ contact information on the required system.
• Follow-up with issuing invoices for maintenance contracts of photocopiers along with Maintenance team.
• Maintain excellent relationship with customers and ensure customer satisfaction of the company’s services.
• Ensure the implementation of customers’ requests in coordination with direct supervisor and technicians.
• Receive the installation requests from the Sales Department and coordinate with the customer on the date of installing the machines.
• Receive daily reports in addition to maintenance reports from technicians and save it on the system.

We encourage Female Fresh Graduates to apply for the job.

Eligible candidates should send a CV and Personal Photo to [email protected]. Only shortlisted will be considered.