Customer Success Specialist

Customer Success Specialist - Late Shift

• Establish a trusted relationship, post-sales, with our customers by displaying a customer-centric attitude and a drive to deliver.
• Develop project plans and execute according to timeline, accounting for dependencies and risks.
• Understand the technical capabilities of the Mashvisor software product, as well as other relevant  services, in order to address customer requirements.
• Define strategic initiatives and employ excellent organizational skills to help Mashvisor to drive strong adoption and encourage account growth.
• Liaise between customer stakeholders and internal Mashvisor departments.

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Working hours is from 5:00 pm - 2:00 am Palestinian time

Basic Qualifications:

• 2-3 years of direct customer engagement experience (post-sales), or similar experience in professional services, project management or account management.
• Data driven strategic thinker and executor, with the ability to deliver consistent and high level customer satisfaction.
• Ability to manage customer expectations in conjunction with software capabilities (i.e. ability to prevent/ work around customer-specific customization requests).
• Excellent organizational skills, with the ability to set, prioritize and follow-up on tasks.
• A proactive doer who goes beyond the call of duty
• Exceptional  interpersonal skills and 'can-do' approach and attitude.
• Strong/Fluent English verbal and written communications skills.
• Self-motivated, team player and industrious.

• Preferred Qualifications:

  • Experience account managing enterprise customers, with a strong customer-centric track record.
  • Experience creating project management plans (with multiple tracks)
  • Experience building strong stakeholder relationships and driving account growth.

  Others:

  • Full-time position including hours to meet US market (Working shift is from 5:00 pm - 2:00 am Palestinian time)
  • Flexibility to adapt to changing priorities.

   

Interested and qualified candidates can apply online through Apply Now button below