Customer Support

Job Description

You will be responsible for ensuring that our international English-speaking customers are satisfied and able to make the most of our platform. Responsibilities will include:

Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution.
Work out strategies of engagement to increase renewals and reduce down-sales
Identify and assess customer needs to achieve satisfaction by gathering customer feedbacks
Go the extra mile to engage customers
Supervise usage rates and carry out engagement activities in order to increase or maintain the customer’s usage of product.

Job Requirements

Requirements:

Fluent/native in English, an additional language is a plus
Proven customer support experience
No specific degree required
Strong communications skills: handling and actively listening
Customer orientation and ability to respond to different types of characters (patient and empathetic)
Ability to multi-task
Address customer issues and resolve them in a timely and efficient manner.
Ability to work night shifts in the office (5:00 P.M - 1:00 A.M / 1:00 A.M - 9:00 A.M)

Job Details

Job Title Customer Support

Deadline 31 - Dec - 2022

Location Ramallah

Job Type Full time

Position Level Entry Level

Salary N/A

Degree Bachelor's degree

Experience No Experience

Category Sales & Marketing

Application Instructions

This position is a full time night shift job. The work will be from the office. If you find yourself qualified for the job please send your CV by email to [email protected] (Your email should be titled with (Customer Support)

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Customer Support

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