Customer Support

Job Description

You will be responsible for ensuring that our international English-speaking customers are satisfied and able to make the most of our platform. Responsibilities will include:

  • Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution.
  • Work out strategies of engagement to increase renewals and reduce down-sales
  • Identify and assess customer needs to achieve satisfaction by gathering customer feedbacks
  • Go the extra mile to engage customers
  • Supervise usage rates and carry out engagement activities in order to increase or maintain the customer’s usage of product.

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Job Requirements

Requirements:

  • Fluent/native in English, an additional language is a plus
  • Proven customer support experience
  • Bachelor's degree in Business Administration, Marketing, or any relevant field 
  • Strong communications skills: handling and actively listening
  • Customer orientation and ability to respond to different types of characters (patient and empathetic)
  • Ability to multi-task
  • Address customer issues and resolve them in a timely and efficient manner.
  • Working hours will be from 5:00 P.M - 1:00 A.M & 1:00 A.M - 9:00 A.M
Job Details
Job Title Customer Support
Deadline 31 - May - 2023
Location Ramallah
Job Type Full time
Position Level Entry Level
Salary NA
Degree Bachelor's degree
Experience No Experience
Application Instructions

The work will be from the office. If you find yourself qualified for the job please send your CV by email to [email protected] (Your email should be titled with: Customer Support)

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