Customer Support Engineer

ASAL Technologies is the largest software R&D house in Palestine based in Rawabi city

ASAL is looking for a Customer Support Engineer. The role includes addressing complex customer issues, increasing customer satisfaction, loyalty and retention.

Job description:

The ideal candidate will provide highest-level of technical support to help resolve complex customer problems, be able to work independently, and have a passion for delivering excellent customer experience.

Serve as a Customer support engineer who will master the company unique
technology
Taking ownership on support related issues
Providing great customer experience, handling issues with expertise and
kindness.
Work with internal teams to resolve customer outstanding issues
Establish knowledge and process to provide a great customer
experience

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Job Requirements:

1-3 years of experience as Customer Support Engineer
Graduated Computer Science, Information Systems or Industrial Engineering and Management - Advantage
Working experience with databases like MySQL/ SQL\ Etc.- Must
Knowledge in No SQL DBs like Cassandra and MongoDB – Advantage
Experience with Linux – basic level
Working experience with Python – Advantage
Working experience with Java Script – Advantage
Excellent troubleshooting skills
High level of communication skills in English

Interested and qualified candidates can apply online through Apply Now - تقدم الآن لهذه الوظيفة