Customer Support Engineer

ASAL Technologies is the largest Software R&D house in Palestine based in Rawabi City. Asal is currently seeking an inquisitive, technologically motivated, self-directed Customer Support Engineer to join our team. It will be your job to deliver exceptional customer support, which includes addressing complex customer issues, increasing customer satisfaction, loyalty, and retention.

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Job Responsibilities:

-   Provide world-class technical support

-   Taking ownership of support related issues

-   Providing great customer experience, handling issues with expertise and
   kindness.

-   Work with internal teams to resolve customer outstanding issues

-  Establish knowledge and process to provide a great customer 
   experience

-   Use creative problem-solving skills to help customers implement solutions

 Job Requirements:

-   1-3 years of experience as a Customer Support Engineer 

-   Excellent troubleshooting skills

-   High level of communication skills in English

-   Working experience with databases like MySQL/ SQL\ Etc.- Must

-   Knowledge in building tables from scratch, including Normalization and Analysis

-   Working experience with JavaScript – Must

-   Knowledge in No SQL DBs like Cassandra and MongoDB – Advantage

-   Working experience with Python – Advantage

-   Graduated Computer Science, Information Systems or Industrial Engineering and Management -  Advantage

-    Ability to work independently in multitasking and pressured environment 

Interested and qualified candidates can apply online through Apply Now - تقدم الآن لهذه الوظيفة