Customer Support Engineer

Job Description

About Us:

GIS Plus for Spatial Information Systems (GIS+) is a Palestinian company specialized in creating innovative GIS solutions and applications tailored for public and private institutions.

Key Responsibilities:

Provide technical support to customers remotely and in person.

Troubleshoot, diagnose, and resolve software issues, ensuring customer satisfaction.

Prepare user and administrator technical manuals.

Train customers on using and operating our software applications.

Document and track customer cases from initial report to resolution.

Reporting bugs and suggesting improvements.

Follow up with clients on technical issues.

Location:

Ramallah (with visits to clients locations in West Bank)

Job Requirements

Qualifications:

Bachelor’s Degree in Civil Engineering, Architectural Engineering, Urban Planning or related fields.

Proven experience in customer support or a related technical role (min two years experience).

Strong understanding of software systems and troubleshooting techniques.

Excellent communication skills and a customer-first mindset.

Ability to work independently in a fast-paced environment.

Job Details

Job Title Customer Support Engineer

Deadline 03 - Apr - 2024

Location Ramallah

Job Type Full time

Position Level Mid Career

Salary N/A

Degree Bachelor's degree

Experience 2 Years

Category Other Engineering I.T. & Tech

Application Instructions

How to Apply: Apply now by sending your resume to [email protected]

Homepage
Jobs
Ramallah
Customer Support Engineer

For your privacy and protection: when applying to a job online , never give your credit card or bank account information, or perform any sort of monetary transaction to a prospective employer.

Latests Jobs By GIS Plus for Spatial Information Systems

Job Title

Date Posted

Full Stack Developer

5, Dec, 2024

Software Solutions Sales Executive

25, Mar, 2024

Junior Full Stack Developer

15, Apr, 2018

View All