Customer Support Representative

You will be responsible for ensuring that our international English-speaking customers are satisfied and able to make the most of our platform. Responsibilities will include:

• Resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem and select the best solution.
• Work out strategies of engagement to increase renewals and reduce down-sales
• Identify and assess customer needs to achieve satisfaction by gathering customer feedbacks
• Go the extra mile to engage customers
• Supervise usage rates and carry out engagement activities in order to increase or maintain the customer’s usage of product.
• Particapate in performing the most complex work of the team. 
• To be involved in developing and documenting daily tasks of the team members. 

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Requirements:

• Fluent/native in English, an additional language is a plus
• Proven customer support experience
• Bachelor's degree in Business Administration, Marketing, or any relevant field 
• Strong communications skills: handling and actively listening
• Customer orientation and ability to respond to different types of characters (patient and empathetic)
• Ability to multi-task
• Address customer issues and resolve them in a timely and efficient manner.
• Working hours will be from 9:00 A.M - 5:00 P.M 

The work will be from the office. If you find yourself qualified for the job please send your CV by email to [email protected] (Your email should be titled with: Customer Support)