Customer Support Representative

Bisan Systems Ltd., the market leader in ERP solutions in Palestine, has an immediate, full-time career opening, based at its Ramallah headquarters for a Customer Support Representative.

Duties and Responsibilities:

• Managing and responding to customer inquiries.
• Train new users on Bisan ERP Applications.
• Take customer and support requests by phone, email, chat, tasks, and detailed follow-up.
• Find existing solutions and workarounds using the company’s knowledge base, documentation, and own investigations.
• Reproduce customer’s bugs on the company’s system.
• Contribute to manual testing for applications as per the company’s testing strategy.
• Collect customer requests and suggestions for system enhancements and new modules.
• Work together with other groups in the company to find appropriate solutions for the requests.
• Maintain a call tracking system and document all calls as per company policy.
• Document all tasks, actions, and daily activities and update all customer information.

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Minimum Qualifications:

• Bachelor's degree in Accounting or equivalent qualifications.
• Ability to work in a team.
• Strong interpersonal skills.
• Above-average command of the English language.

Apply through our website:

https://www.bisan.com/careers