Digital Transformation Senior Specialist

Role Summary:

The Digital transformation senior specialist is responsible to assist in developing the Digital transformation Strategy and Roadmap, Lead Company efforts to implement digital initiatives and digital simplification / automation projects, and to monitor and report performance of commercial digital KPIs

Duties & Responsibilities

Strategic and planning:

• Assist in developing and reviewing Digital transformation Strategy and Roadmap
• Ongoing customer experience improvement on digital Sales and digital care channels (Mobile Application and website)
• Push online sales based on digital vision, strategy, and roadmap as main driver for revenue and cost optimization
• Working to increase customer engagement, and number of transactions and clicks for digital users
• keep in touch for latest technology and identifying trends on Digital world
• Countering internal and external Digital related departments regarding digital Strategy & Roadmap

Implementation:

• Implement Digital roadmap in coordination with stakeholders
• Monetization of digital Sales channels to increase penetration, revenue and reduce cost
• Utilizing analytical tools to understand online customer behaviors /insights and turn findings into actionable plan
• Managing digital simplification Projects in coordination with other commercial departments
• Monitor and report performance of Commercial Digital KPIs

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Work Experience:

• At least 3 years of working experience in a telecom service provider/ mass service organization or digital provider
• Must have significant knowledge of Digital Services and Digital transformation program
• Knowledge in Mobile application management (penetration / customer insights / customer experience, and monetization)
• Must have strong project management skills
• Ability to work with professional teams and identify cross functional needs.

Technical Qualifications:

• Project Management
• MS Office skills
• Online skills
• Digital Customer Experience
• Fluent in English (written and spoken)
• Plan implementation
• Project tracking and monitoring
• Analytical skills

Personal Traits & Special Skills:

• Communicating effectively
• Customer Focus
• Collaboration
• Analytical thinking
• Planning and Organizing
• Results orientation

Education Level (Minimum / Preferred):

• BSc in marketing or related subject
• Certification in Digital transformation or any related field is plus

Interested and qualified candidates can apply online through Apply Now-button below