English Language & Training Program Assistant

POSITION DESCRIPTION

Amideast’s West Bank English Language Training Program Assistant position is based at the organization’s office in Ramallah, with travel in the West Bank and East Jerusalem as needed.

The West Bank English Language Training Program Assistant will assist the Program Coordinator and Officer  with the management, growth, quality, and sustainability of Amideast’s English Language and Training program portfolio in the West Bank and East Jerusalem, including English language teaching and learning programs for students and teachers, professional skills training, test preparation courses, and specialized training programs, including programs sponsored by donors and partners through grants and contracts.

RESPONSIBILITIES

Overall Position Responsibilities:  The employee will report to and receive general supervision, administrative guidance, and day-to-day supervision from the EL and Training Program Officer, West Bank. Specifically, the employee is responsible for the following duties:

• Answers inquiries about Amideast EL and training programs and services
• Administers placement tests, as needed
• Handles customer relations and registers clients and follows up with clients
• Works with the Program Officer to support teachers and organizing class schedules
• Daily monitoring of class progress, customer satisfaction, etc. to ensure our quality standard
• Follow-up and collection of student grades and progress reports for all programs
• Support Access programming and assist with monitoring and reporting on student progress
• Assist in the routine monitoring and support of international and national trainers
• Responsible for student registrations in Proclass and office filing systems
• Maintain EL, Access, and training alumni database and social media pages
• Maintains Amideast teacher resource library and Access library
• Create social media posts and respond to questions on social media in a timely manner
• Develop and update promotional materials
• Update Amideast website
• Any other duties as assigned

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QUALIFICATIONS AND SKILLS

 Required

• Minimum 4 years’ college or university and 2 years relevant work experience.
• Fluent spoken Arabic;
• Excellent English language skills
• Detail-oriented
• Excellent communication and organizational skills;
• Positive attitude and ability to work as part of a team
• Ability to multi-task in a busy workplace environment;
• Strong customer service orientation;
• Ability to work independently as well as part of a team and be self-directed and motivated;
• Positive attitude, and ability to work well with others;
• Familiarity with computers, proficiency in Microsoft Word, Excel, Outlook
• Preferred: Experience in social media marketing and graphic design

Upload CV, coverletter, and references to Amideast portal:  English Language & Training Program Assistant