Enterprise System Support and Development Sr./Specialist

Job Description

Roles & Responsibilities:

System Support:

Provide day-to-day support and troubleshooting for the enterprise systems (SharePoint, ERP, other Internal Solutions), including user assistance, issue resolution, and system monitoring.
Collaborate with end-users to understand their requirements, address system-related problems, and provide timely solutions.
Conduct root cause analysis and implement corrective actions to prevent system issues from recurring.

System Development:

Design, develop, and enhance custom functionalities within the SharePoint, ERP systems to meet business needs.
Collaborate with stakeholders to gather requirements, document specifications, and translate them into technical solutions.
Customize and configure the SharePoint, Internal Solutions to optimize their performance and usability.

System Integration:

Integrate the ERP and SharePoint systems with other enterprise applications, ensuring seamless data flow and process automation.
Develop and maintain integration interfaces, APIs, and data migration processes to enable efficient data exchange between systems.
Collaborate with internal and external teams to define integration requirements and implement integration solutions.

System Upgrades and Enhancements:

Stay up to date with the latest features, releases, and best practices.
Plan and execute system upgrades, patches, and enhancements, ensuring minimal disruption to business operations.
Conduct thorough testing and quality assurance of system changes before deploying them to the production environment.

User Training and Documentation:

Develop user guides, training materials, and documentation to facilitate system usage and promote best practices.
Conduct training sessions for end-users to ensure effective utilization of the internal systems.
Provide ongoing user support and promote user adoption through clear communication and guidance.

Job Requirements

Work Experience & Qualifications:

Requirements:

Bachelor's degree in computer science, Information Systems, or a related field.
Proven experience in supporting and developing Enterprise Systems.
Proficiency in programming languages such as .NET, JavaScript, Java or any other languages for system customization and development.
Familiarity with system integration techniques and technologies (e.g., web services, APIs, middleware).
Solid understanding of business processes, data modeling, and relational databases.
Excellent problem-solving skills and the ability to diagnose and resolve system issues.
Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and end-users.
Ability to work independently, manage multiple priorities, and adapt to changing business needs.
Preferred Qualifications:

Experience with SharePoint & ERP technologies.
Experience with Agile development methodologies.
Knowledge of business reporting tools (e.g., Power BI).
Familiarity with ITIL framework and IT service management principles.

Personal Traits & Special Skills:

Strong communication abilities.
Good problem-solving skills.
Ability to learn new technologies.
Ability to work under pressure.
Customer and service orientation.
Fluent in English and Arabic.

Job Details

Job Title Enterprise System Support and Development Sr./Specialist

Deadline 17 - Aug - 2023

Location Ramallah

Job Type Full time

Position Level Mid Career

Salary NA

Degree Bachelor's degree

Experience 3 Years

Category I.T. & Tech

Application Instructions

Interested and qualified candidates can apply online through Apply Now-button below

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Enterprise System Support and Development Sr./Specialist

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