Help Desk Specialist

Help Desk Specialist

Job Description – Help Desk
Department:ICT
Location: Ramallah – Head Quarter


This position will be responsible for providing technical support toPRCS staff,
-Configuring new desktops, laptops, printers and projectors.
-Managing IT inventory and maintaining the availability of frequently used items.
-Applications troubleshooting.
-Maintenance of the PRCS internal systems.
-Troubleshooting and supporting network environments.
-Maintain and organize the IT unit files.
-Provide support in preparing the IT procurement.
-Participate in the IT tenders evaluation process.
-Update daily support and maintenance status reports.
-Perform installations, repairs, and preventative maintenance on staff computers.
-Perform system upgrades as necessary for software and hardware related components as needed.
-Perform, monitor and control asset (hardware and software) inventory and equipment, in addition to any additional IT-related task assigned by the IT Manager.
-Knowledge of Windows clients and servers.
-Analyzing the request for new software customization, follow up on new purchased software and implementations.
-Providing support Windows XP/7/8, PC technology and Microsoft Office 2003/2007/2010.
-Install and perform repairs to software applications following design or installation specifications.
-Determine the appropriate software according to the set Plans and visions of PRCS

Qualification and Experience
-BS in Computer Science/ engineering, or a related field with at least three years’ experience.
-Experience in supporting both technical and non-technical users on deployed solutions.
-Computer hardware and Networking, A+, CCNA, MCSA or MCITP is plus.
-Ability to demonstrate knowledge in ERP systems implementation.
-Strong written, verbal and organizational skills.
-Excellent analytical, communication and critical thinking skills in a project setting in a client facing role.
-Good knowledge in programming languages.
-Strong staff service oriented communication skills (English & Arabic: oral and written).
-Good knowledge in Oracle and SQL.
-Excellent problem solving skills.

General Administrative Duties:

1-Developing periodic reports related to the activities of the unit.
2-Handling any other work related activities as per the direction of the IT unit manager.
3-Replace Either any of the IT Staff when needed.


Deadline for application:21/2/2013

Contact:CVs must be submitted to : [email protected]
 

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