Help Desk Specialist 

The Palestinian Electricity Transmission Ltd. (PETL) invites applications from eligible candidates for the positions with the following details:

Help Desk Specialist  (Ref. #: HDO/IT/ 2021-06)

Roles and Responsibilities:

• Respond to enquiries from staff to help them resolve any hard- ware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of computer equipment by providing any necessary training and advice.
• Maintain a list of suppliers and other subcontractors who may be required to assist in the resolution of technical problems.
• Arrange for external technical support where problems cannot be resolved in-house.
• Provide helpdesk support and resolve problems to the end employee’s satisfaction 
• Respond quickly and effectively to requests received through the IT helpdesk 
• Modify configurations, utilities, software default settings, etc. 
• Document performed activities and prepare periodic reports.. 
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment. 
• Install, test and configure new workstations, peripheral equipment and software. 
• Maintain inventory of all equipment, software and software licenses. 
• Prepare report to the infrastructure department manager. 
• PC setup and deployment for new employees using standard hardware, images and software. 
• Perform timely workstation hardware and software upgrades as required. 
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. 
• Develop suitable training manuals. 
• Maintain daily performance of computer systems. 
• Install, modify, and repair computer hardware and software. 
• Run diagnostic programs to resolve problems. 
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. 
• Install computer peripherals for employees. 
• Follow up with employees to ensure issue has been resolved.

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Qualifications:

• Bachelor’s Degree in Computer Engineers, Information Technology, Computer Science, or related field required
• 5-7 years’ experience in IT or an equivalent combination of work experience.
• Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently
• Considerable knowledge and understanding of personal computer operations, diagnosis, and repairs including networks, office application software packages, email, and PC operating systems
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Excellent diagnostic and problem solving ability
• Strong ability to manage multiple tasks simultaneously, adapt to changing priorities and meet aggressive deadline.
• Previous experience developing and writing reporting requirements for creation of reporting solutions. 
• Good presentation skills and ability to deliver training courses.
• Ability to effectively communicate in both written and verbal formats
• Good communications skills both oral and written in English and Arabic.

Interested applicants please submit your CV in English before 15:00 pm Thursday 30/09/2021.

Application packages will be considered on a rolling basis. Qualified applicants will be contacted for an interview