Help Desk Specialist

Responsibilities:

- Serve as the first point of contact for customers seeking technical
assistance over the phone or email.
- Install, modify, and repair computer hardware and software.
- Providing onsite technical support services including servers, storage and
backup solutions installation, configuration and ongoing maintenance
services.
- Providing onsite technical support services for various platforms and
operating systems including Domain controller, Group policy configuration
and software deployment.
- Perform remote troubleshooting through diagnostic techniques and pertinent
questions
- Determine the best solution based on the issue and details provided by
customers
- Walk the customer through problem-solving processes.
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Create the necessary documentation for new or existing IT related
deployments.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate
internal team

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Qualifications & Requirements

3+ Years Proven experience as a help desk technician or other customer support role.
Microsoft Certification whether MCITP, MCSE or MCSA is a Must.
Cisco, Juniper, Fortinet and other similar certifications are a Plus.
Good understanding of computer systems, Printing devices, Networking devices, mobile devices and other tech products.
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered

BSc/BA in IT, Computer Science or relevant field

Please send resumes by 31/07/2024 to [email protected]