Helpdesk Administrator

Transcend Support (www.facebook.com/TranscendSupport/www.transcend.ps) is a unique company that provides world class business process outsourcing services to international and local institution using best of Palestinian talent

We are looking for a helpdesk administrator to support customer service and user experience. Supporting technologies must be efficient, effective, and aid in maximum productivity. They assist with technology initiatives and learn to improve the efficacy of our systems and contribute to the overall success of technology within the organization

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Responsibilities.

Server Administration & Support.

Technology Access Administration.

Cloud, Hardware & Software Inventory Management.

Identifying root-causes of operational issues and process inefficiencies.

Maintaining or creating policies, procedures, and processes.

Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions

Clinet administration and support.

Skills and Qualifications

One year of technical engineering experience .

One year systems and/or network engineering experience in modern networking environment .

One year of experience with AWS or other cloud services . 

Systems orientation, strongly evident problem-solving skills .

Experience in Informational Technology operations .

Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)

Team player .

Good time-management skills .

Interested applicants should send their c.v to: [email protected], please reference thejob title as [Helpdesk Administrator] in the subject line of your e-mail

Transcend is committed to a policy of equal opportunities. We provide an excellent working environment within a highly professional and friendly Palestinian and international team

We thank all applicants for their interest, but regret that only short-listed candidates will be contacted