Helpdesk Officer (HO)

Background

Bayader for Environment & Development (Bayader) is a non – government organization established in 2007 aiming to develop the Palestinian community and society in Food security and Livelihood, protection, community development, economic empowerment and emergency response & early recovery.

Bayader is working in the field of projects and community initiatives mainly in non-profit activities with community. For more information, please visit Bayader website: www.bayader.ps

Bayader in partnership with different International NGOs (INGOs) and donors is going to implement a number of projects which aimed to address the urgent needs of conflict-affected populations for basic services. The intervention includes projects related food security and livelihoods, WASH services activities, shelters, Education, and other activities might be required during the emergency situation, the hired staff will be responsible to carry different tasks and activities within the anticipated projects.

Bayader is seeking highly skilled staff to be hired for the following position:

Position Title: Helpdesk Officer (HO) – Full time

Place: Bayader Office – Khan Younis

Reports To: Project Coordinator (PC)

Contract Duration: 8 Months

Helpdesk officer is a person who is expected to be on site in the distribution points locations, where he/she will be visible to beneficiaries, and can and will provide technical and informational aid to the people of the community.

Job Responsibilities:

• Provides technical support to beneficiaries by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves beneficiaries' references by writing and maintaining documentation.
• Accommodates beneficiaries' disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

Jobs.ps, Ltd. All Rights Reserved.

Qualification and Experience:

• Bachelor University degree from accreted university in Business Administration, Economics, social worker, computer science, or any related field with at least grade good.
• Minimum two years of progressively responsible work experience in a similar position.
• Significant experience working on humanitarian projects and interventions.
• Minimum one year experience working with NGOs.
• Demonstrated strengths in relationship management; able to work with diverse groups of people in a multicultural, team-oriented environment.
• Prior information technology or systems administration experience preferred
• Familiarity with telephone, office, and point-of-sale software a plus.
• Understands and works with local contexts (operational and cultural).
• Resident of Khan Younis.

HOW TO APPLY

Qualified candidates are encouraged to submit an online application HERE 

• Deadline for submitting applications Sunday 24th March 2025.
• Bayader is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, or disability status.
• Women, people with disabilities, and other underrepresented populations are encouraged to apply and to seek Bayader for Environment & Development support on the application process where additional accommodation is required.
• At Bayader, we are committed to the safeguarding and protection of all people including children/ vulnerable adults at our work. We will do everything possible to ensure that only those who are suitable to work are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.
• Only short-listed candidates will be contacted.
• For more information and inquiries about the job announcement you can contact us on the following email: [email protected]