HR Officer

Position Location: Ramallah, Palestine

Background:

Creative Associates International is a fast-growing, social impact company that specializes in the areas of education, economic growth, democratic transitions, and stabilization in post-conflict environments. Based in Chevy Chase, Maryland (within the DC metro area), this global development organization has a field presence in more than 25 countries and a strong client portfolio that includes the U.S. Agency for International Development and the State Department. Since its founding in 1977 by four enterprising women, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.

Activity/Project Summary:

Creative Associates seeks a Human Resources Officer for the USAID-funded West Bank and Gaza (WBG) Basic Education Activity, which will strengthen education services for Palestinian children of KG 1 through Grade 6 that enable them to thrive and reach their full developmental potential. Under the Basic Education Activity, USAID seeks to work with the private sector, non-formal, non-governmental, community-based, UN, and civil society partners to strengthen early childhood and primary educational opportunities through high-quality early childhood education services and supplemental support structures to strengthen foundational pre-primary and primary education for children in the West Bank, Gaza, and East Jerusalem. Specific areas of focus anticipated include strengthening foundational skills in literacy, numeracy, social-emotional learning (SEL)/soft skills, building teacher and student resilience capabilities and assets, and strengthening pathways between non-formal to formal education.

Position Summary: The Human Resources (HR) Officer will support the Sr. Operations & HR Manager in the day-to-day management of project human resource issues. S/he is responsible for the maintenance of processes and metrics that support the achievement of the project’s goals which includes ensuring compliance with Creative and donor/client human resources policies, procedures, and regulations. 

Reporting & Supervision:

The Human Resources Officer reports to the Sr. Operations & HR Manager. The HR Officer will liaise regularly with the HQ - HR Associate Director or designee on related projects and corporate HR matters.

Primary Responsibilities:

• Coordinates day-to-day HR operations in Ramallah and Gaza offices, ensuring compliance with Creative and client HR rules and regulations.
• Coordinates the entire employment cycle with the Operations & HR Manager, including the recruitment process, finalization of job descriptions, advertisement of vacancies, reviews and sourcing of applicants, scheduling and conducting interviews alongside project senior management when needed, checking candidate references and in-country vetting processes, and collecting new hire documents.
• Support the Operations & HR Manager on the onboarding and orientation of newly employed staff.
• Supports the Sr. Operations & HR Manager in analyzing HR local trends and benefits to recommend competitive solutions to attract quality candidates.
• Responsible for staying up to date on local labor laws and implementing changes within the project to ensure HR compliance.
• Responsible for developing employment agreements according to local labor laws, including registering agreements with required institutions if applicable in close coordination with Operations & HR Manager.
• Supports the Sr. Operations & HR Manager in managing local benefits enrollment and ensures all inquiries and challenges employees face regarding their insurance are handled on time.
• Arrange with Sr. Operations & HR Manager to provide information and advice to project staff regarding HR policies and procedures.
• Supports the Sr. Operations & HR Manager to coordinate the performance evaluation process.
• Support learning and development initiatives for the Youth Advisory Group (YAG)
• Receives and logs various grievances or complaints from employees.
• Updates personnel files and other related HR documents, including employment agreements, amendments, timesheets, calendar holidays, and leaves.
• Arrange with the Sr. Operations & HR Manager to provide information as required by Compliance Officers/Auditors during audits.
• Prepare and provide new employee documents containing Creative rules and regulations.
• Process and compile employee records confidentially and accurately in files and electronically
• Ensure individual employees fill in and submit timesheets on time and reconcile them with information on leave Forms.
• Perform other duties as assigned by the Sr. Operations & HR Manager.

Jobs.ps, Ltd. All Rights Reserved.

Required Skills & Qualifications:

• Bachelor’s degree in human resources, business administration, or a related field
• At least two (2) years of progressively responsible HR experience, preferably including USAID project experience.
• Demonstrated commitment to staff development, retention, diversity, equity, and inclusion.
• Excellent communication and interpersonal skills.
• Excellent record-keeping and documentation skills.
• Familiarity with donor/client rules and regulations - especially USG FAR.
• Familiarity with local employment law.
• Proficiency with Microsoft Office.
• Verbal and written working proficiency in English; Fluency in Arabic is required.
• Candidate must be authorized to work in Palestine - West Bank.