Human Resources Coordinator

Location Ramallah Office

Position Status Regular Employee – Full-Time

Salary Level 3A

Current Team Member: N/A

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Program / Department Summary

Mercy Corps is a non-profit, non-governmental international humanitarian and development organization, registered in the United States and Scotland with offices in more than 40 countries around the world, including the West Bank and Gaza, where the organization has been active in implementing relief and development programs for over a decade. Mercy Corps ‘West Bank and Gaza’ has staff based in East Jerusalem, Ramallah and Gaza City offices that implement programs throughout the Palestinian territories.

General Position Summary

The Human Resources Coordinator is responsible for ensuring Human Resources functions to support the staffing needs. The HR department while focusing on proper implementation of HR procedures in country, S/he supports the compliance with donor regulations as well as Mercy Corps’ internal policies and procedures and updating National Staff Policy Handbook and local policies. Participates positively in building the capacity of all team members.

SAFEGUARDING RESPONSIBILITIES:

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Human Resource Duties:                                         

• Process and properly document all daily HR activities in an efficient and timely manner.
• Assist in processing of employee timesheets into a routine, monthly payroll – in cooperation with the Finance team.
• Responsible for tracking annual leave days, per diems, and other allowances, as per Mercy Corps policy.
• In cooperation with program management, ensure the validity of timesheets and monthly compensations. Advise and undertake training when necessary.
• Responsible for ensuring the HR files and documentation of all MC staff are current and complete.
• Assist in providing Position Descriptions to management for the recruitment of new positions.
• Responsible for managing the recruitment of new staff to the MC office – as per MC procedure.
• Assist in the day-to-day upholding of all MC procedures – in particular, National Staff Polices and Recruitment Procedures, starting from the Request for Personnel Process until the hiring of personnel.
• Responsible for clearing all departing staff as per MC policy.
• Assist in implementing pay changes, evaluations, and other financial activities that are reflected on payroll or in employee files.
• Assist with updating HCM according to all changes.
• Follow up with the new staff on the mandatory training.
• Support the HR orientation for the new staff.
• Ensure conducting reference checks and MDS checks.
• Adherence to all MC policies and procedures as outlined in MC policies and procedure manuals.
• Support all other HR activities as directed.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

Accountability To Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility

N/A.

Accountability

Reports Directly To: Human Resources Officer.

Works Directly With: The finance team, and All Mercy Corps staff in Jerusalem, Ramallah and Gaza Offices.

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Knowledge and Experience

• University degree in administration, Human Resources or relevant experience.
• Three Years’ experience in Human resources in particular
• Experience in INGOs is preferable.
• Fluency in written and spoken English and Arabic.
• Strong organizational skills.
• Computer skills are required.

Success Factors

1. Excellent communication and coordination skills, with strong personality.
2. Excellent planning and administration skills.
3. Initiative, self-reliant and cooperative.
4. Excellent time and organizational management skills.
5. Excellent ability to work under pressure and carry out multiple tasks.
6. Excellent organizational skills; accurate and detailed worker.

Living Conditions / Environmental Conditions

The position is based in Ramallah.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).

Interested candidates are encouraged to apply online HERE no later than 15:00 on Thursday, 15 August 2024.  Only short-listed candidates will be contacted.