Human Resources Manager

Save the Children is seeking a qualified candidate to fulfil the following vacancy in its Ramallah Country Office:

Position: Human Resources Manager

Position Ref.: SCI/ HRM /2019

Contract Type: National Post

Deadline to apply: June 16, 2019

The Role: The HR Manager, with the support of Director of Support Services, is responsible for managing and leading human resources services and functions to a high quality in both a development and humanitarian response context.

The post holder will be accountable for the provision of effective HR services in the oPt CO. The post holder is expected to put in place and ensure the implementation of HR policies and practices consistent with SCI global policies and procedures and compliant with local labour regulations, to manage personnel recruitment, compensation and benefit packages, and play a key role in effectively supporting programme implementation activities in line with the strategic plans. Monitor and ensure the smooth running of the overall HR unit for the Country Office.

In the event of a major humanitarian emergency, the post holder is expected to work outside the normal role profile and be able to vary working hours accordingly.

KEY AREAS OF ACCOUNTABILITY:

Key area 1: Human Resource Management

• Assist with the strategic HR direction and support to the country programme and HR staff in both the CO and the FOs.
• Have overall responsibility for the management of all aspects of HR activities and ensure the effective delivery of HR services to staff throughout oPt CO according to SCI policies, procedures and core values
• Assist with ensuring appropriate and adequate emergency HR procedures are detailed in the Emergency Preparedness Plan in order to enable rapid scale up and facilitate the HR aspects (such as deployment mechanisms) of the Emergency Response Team.
• Be the HR lead for the emergency response ensuring that the HR aspects of the Save the Children emergency response interventions are observed according to best practice HR standards and comply with local legal procedures and Save the Children’s policies. This includes the facilitation of the deployment of all emergency response staff: HST, short term, regional, country deployed staff etc.
• Administer and monitor all benefits enrolments, changes and terminations. Ensure all personnel issues are done from employment, staff entitlements, leave tracking, orientation, probation, resignation, release letters, termination, staff exit process, recommendations, and follow up on any other personnel related paper work.
• Analyse problems and develop creative solutions to complex human resource issues, and partner with department heads to ensure smooth delivery of HR services.
• Perform day-to-day employee relations including maintaining awareness of all personnel policies and answering HR questions and directing employees as appropriate.
• Make sure that all personnel files are updated assuring for confidentiality and accuracy.
• Work in synergy with & provide necessary support and advice to managers and staff on interpretation and application of policies and procedures and on other HR related matters.
• Support managers through Save the Children performance management system; Develop to Perform (D2P) process including guidance in setting performance objectives, employee development plans and communications, assist managers in assessing employee performance and addressing deficiencies. This will include embedding the process in the overall on boarding process.

Key Area 2: Recruitment/resourcing and on boarding:

• Ensure effective recruitment process, retention and succession of staff processes according to SCI recruitment policy and procedure.
• Administer and monitor the recruitment process and system for the country office (manage the workforce planning by working closely with department heads) initial screening of applicants’ CVs, initial short listing of candidates, scheduling interviews, ensuring standard job descriptions, job advertisements, setting and preparing rejection letters for applicants not selected, help in setting criteria for selection, etc.).
• Work with the hiring managers to ensure that new staff get an orientation when they join SCI and that the orientation package is updated regularly.
• Build pools of ready candidates through internal succession planning and external market knowledge.
• Ensure that all recruitment and hiring requests are tracked on monthly basis and shared with SMT.
• Ensure that internal vetting of any selected applicants is done with SCI Centre before having the employment contract signed.
• Conduct reference check for the selected hired candidate.

Key Area 3: Capacity Building, Staff Development and Wellbeing:

• Develop capacity-building plans for the HR team and support the development of these plans for HR teams in the Field Offices, with the support of the Field Office Managers and the Support Services Director. Work closely with department heads to ensure linkage to the development needs as part of the D2P process.
• Develop and deliver HR trainings for non-HR personnel for all cadres of staff to raise awareness of HR processes and procedures.
• Work with the Support Services Director and HR staff to identify learning and training opportunities for Save the Children staff and work as a mentor and role model.
• Ensure that the capacity building of the HR and all other teams is planned within budget parameters and realistic.  
• Understand staff training and development needs and in coordination with HR staff to develop an annual staff development plan.
• Work with leadership and management to manage talent management plans for the CO staff as part of the annual cycle.
• Monitor staff morale and well-being and ensure adequate support mechanisms are in place.
• Coordinate with HR staff to promote, propose and implement wellbeing initiatives for all members of the staff.
• Travel to FOs to provide hands-on practical support to managers and staff, to build and develop the capacity of the HR team in the intervention areas through effective coaching, performance management frameworks and human resources development plans.

Key Area 3: HR systems, policies and procedures:

• Ensure the implementation of HR policies and practices consistent with SCI global policies and procedures including the CO Essential Standards and compliant with local labour regulations.
• Ensure monthly and quarterly reports due for the Regional Office/Centre are completed, reviewed, and submitted on time.
• Ensure that SC HR trackers and systems (Oracle HRIS, leaves, payroll, staff info, and other trackers) are timely updated.
• Make use of HR available policies, practices, checklists and guidelines in order to ensure Save the Children good practices are in place and provide advice to staff and line managers as needed. Embed in the on boarding process.
• Participate in the revision and update of the Personnel Manual, share it with the Advocate and conduct orientation session for all staff.
• Conduct debriefing and exit interviews with staff leaving the organization and any issues affecting staff retention are addressed.
• Comply with Save the Children policies and practices with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
• Focal person for the Sexual Harassment and Bullying policy, conduct trainings for staff, and ensure compliance and staff awareness towards this policy. Establish CO reporting mechanism and ensure availability for all CO staff (including the field).
• Lead and participate in investigations as necessary and ensure full compliance with SCI policy and procedure and maintaining confidentiality.
• Ensure complete confidentiality of all HR and financial related information.

Key Area 4: Pay and Benefits:

• Update monthly payroll for international staff and ensure the payroll for national staff and volunteers are processed in a timely manner.
• Ensure proper documentation and filing of all payrolls and the support documentation in an orderly manner.
• Ensure providing the RO/Centre with the International staff different completed forms and documents when newly hired or released.
• Conduct salary surveys, review salary scale & benefits, and compare with other similar INGOs, to maintain external competitiveness and internal equity in SC salary scale and benefits.
• Support in the design and implementation of compensation systems relevant for both development and emergencies.
• Assist Support Services Director in job evaluation system and salary review exercises as needed.
• Work with programme management to review staffing structures, grading and job profiles as needed.
• Ensure full compliance with SC global reward policies and philosophies.

Key Area 5: Staff Management, Mentorship, and Development:

• Ensure appropriate staffing within HR function in the CO, coordinate the effective recruitment, training and promotion of staff as appropriate, and ensure availability of appropriate professional development opportunities for them.
• Ensure HR staff understand and are able to perform their roles in emergency/non-emergency contexts.
• Manage the performance of HR staff in the CO through:  

• Effective use of the performance management system including the establishment of clear, measurable objectives, ongoing feedback, periodic reviews and fair and unbiased evaluations.
• Coaching, mentoring and other developmental opportunities.
• Recognition and rewards for outstanding performance.
• Documentation of performance that is at standard and above and less than satisfactory, with appropriate performance improvements/work plans
• Support dissemination of capacity building to field HR personnel
• Participate in MEE regional HR plans and initiatives as needed.
• Represent Save the Children in other organizational meetings, workshops and seminars relating to human resources responsibility and accountability.

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QUALIFICATIONS  

Bachelor’s Degree in Human Resources/ Business Management/ Administration or equivalent to 6 years work experience in relevant technical field.

EXPERIENCE AND SKILLS

Essential:

• At least 5 years work experience in Human Resources.
• Previous experience working in international organization/company.
• Cross-cultural experience, understanding and sensitivity.
• Excellent organizational and time management skills.
• Fluent in both Arabic and English, written and spoken.
• Ability to work in a team/independently.
• Knowledge of salary and benefit structures.
• Skills in examining and developing personnel, operations and procedures manuals, formulating policy, and developing and implementing new strategies and procedures.
• Knowledge of Israeli and Palestinian Labor laws and regulations.
• Skill in developing and conducting employee orientation sessions.
• Strong interpersonal, communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to interact with all levels of the organization independently, and foster a cooperative work environment.  
• Ability to supervise and train employees.

Desirable:

• 2-3 year experience in a managerial position
• Understanding and knowledge of SC’s global Quality Learning Framework, focusing on literacy, numeracy and wellbeing of children
• Valid driving licence
• Familiarity with HR research/survey practices and development.
• Knowledge of computerized information systems used in human resources applications.
• Knowledge of different donor’s rules and regulations.

The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 120 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the rights of children and to ensure their voices are heard.  

We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday,
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated.

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.  We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

CVs should be submitted to the following e-mail: [email protected], please make sure to include a cover letter and up-to-date CV, (including dates and salaries of three of your most recent/relevant positions (at least last 3 years), with the position title, organization name, dates of employment (from/to), Gross Monthly Salary (in New Israeli Shekel)). Please make sure to mention the position ref. in the subject.  The selection committee will review all applications as they are received. All applicants must meet the minimum requirements described above, and those unable to meet these requirements will not be considered.

Please also include details of your current remuneration and salary expectations.

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.