Job Description

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position will be primarily responsible for assisting and facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in IRC Gaza field offices. The ICT Officer will work closely with the Regional IT Manager, Supply Chain Coordinator, Deputy Director of Field Management and all program sectors to ensure proper ICT functioning and support.

Major Responsibilities:

IT Support-Provide Level 1 and Level 2 support:

• Guide and support to resolve Level 1 and level 2 issues

• Be the technical reference for any ICT procurement

• Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.

• Perform preventative maintenance on all IRC computers and network resources

Installation & Configuration of:

• Servers, Windows Server operating system, Domain, and essential network services

• Desktop/laptop hardware and software, and peripherals.

• Local Area Network, wireless network, essential network services peer-to-peer or client-server architecture, as appropriate.

• IRC Standard system image, Windows 10 operating system, Microsoft Office, and other IRC application

Maintenance, Repair & Security:

• Perform preventative maintenance on all IRC computers and network resources.

• Create, implement, and manage backup solutions for office/individual users and provide the necessary training on the use of these backup solutions.

• Update appropriate network security and data loss prevention procedures to safeguard the system from physical harm, viruses, unauthorized users, and damage to data.

• Create and maintain IRC computer software/hardware inventory ensuring accuracy.

• Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to the original network, etc.

• Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.

• Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.

• Responding within agreed time limits to helpdesk calls

Training, Evaluation, & Testing:

• Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users.

• Test and evaluate new technology.

• Prepare and submit reports that provide sufficient detail for ICT Manager in order to share it with HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans.

Various Projects

• The position will need to assist on various IT projects as needed in coordination with the Senior ICT Manager

Key Working Relationships:

Directly reports to: Deputy Director of Field Management

Technical Reporting: Regional IT Coordinator, Middle East and North Africa.

Directly supervises: None

Other Internal and/or external contacts: describe the nature of departments or groups the position influences or requires support from to accomplish objectives.

o Internal: All departments and users

o External: IT equipment and supplies vendors, internet service providers

Job Requirements

Job Requirements:

Education:Graduate or College Degree, with IT specialization preferred.

Work Experience:Minimum of 5 years of relevant work experience as an IT professional or IT support staff

Demonstrated Skills and Competencies:

• Excellent technical knowledge of PC hardware, including Microsoft platform (Excel, Outlook...)

• MCITP course or equivalent experience in Windows server environment is required. Experience installing, configuring, and managing wired and wireless LAN necessary.

• Excellent communication and interpersonal skills are required.

• Proven customer/client service experience

• Critical traits:

o Strong sense of personal integrity.

o Attention to detail.

o Team spirit and problem-solving abilities.

o High sense of urgency

Language Skills: Fluency in English and Arabic (written and spoken) is required.

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

Job Details

Job Title ICT Officer

Deadline 21 - Aug - 2025

Location Gaza Strip

Job Type Full time

Position Level Mid Career

Salary N/A

Degree Bachelor's degree

Experience 5 Years

Category I.T. & Tech

Application Instructions

Interested and qualified candidates can apply online through Apply Now-button below

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