ICT Technical Assistant

The position of IT Support Technical Assistant is based in Ramallah, offers the chance to play a major role in supporting staff across the entire West Bank region. In addition to providing remote assistance to colleagues in various offices, there may also be occasional travel to sub-offices within West Bank.

We are seeking a candidate with a background in ICT (Whether through education or professional experience), to support staff with patience and clear communication, while also driving digital innovation within NRC team.

Specific Responsibilities: 

• Support new hires onboarding by preparing the ICT package, assets and required access.
• Provide first-line support to staff for IT-related issues, including troubleshooting hardware and software problems.
• Support managing the ICT devices in accordance with the ICT policies and procedures.
• Manage daily telecommunication related requests and provide monthly analysis reports.
• Support the inventory, installation, maintenance and the payment documentation of any new device, system or network equipment.
• Conduct regular visits to sub offices to ensure that the IT infrastructure and users’ IT-related inquiries are being addressed as required.
• Contribute to implementation of Safe and Inclusive Programming Minimum Standards across your area of work.

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Generic Professional Competencies: 

• Experience from working as an ICT worker in a humanitarian/recovery context.
• Previous experience from working in complex and volatile contexts.
• Working knowledge of English.

Context/ Specific Skills, Knowledge and Experience: 

• Bachelor's degree in relevant field such as IT.
• Fluent Arabic and English, both written and verbal.
• Strong communication skills, written and oral, be able to communicate effectively, produce reports, and present solutions.
• Strong organisational and team working skills.

What we Offer? 

• You will be working in an international and diverse organization with a dynamic atmosphere. 
• You will receive support and opportunities to expand your skills and enhance your expertise. 
• You will be working in our Office in Ramallah, 
• This position is Grade (04) Step (01). Salary & Benefits are based on West Bank Duty Station.
• Reports to: Area Manager.
• Recruiter: Recruitment Team 
• Contract Duration: 12 months renewable, based on the need of position, fund and performance.

Interested and qualified candidates can apply online through Apply Now-button below